fortuente, I strongly encourage you to not take action with your bank or PayPal, as this generally limits our options to assist you.
If you submitted your request on 9/1 then you should already have received a response several days ago. If you did not receive a response, then it may have been put into a spam, junk or deleted folder. If you would like to PM me your username and email address, I'll be happy to have someone look into this.
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