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Old 03-31-2009, 02:11 PM   #1
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Default Important Information about the March 30-31 Datacenter Move

On behalf of the entire staff at Turbine we would like to thank you for your patience while we completed our recent datacenter move. Taking Asheron's Call, Dungeons & Dragons Online, and several of our websites to a new home was an incredibly complex and demanding task -one that we undertook in an effort to improve the quality of the service we provide to our customers. The move is now complete and was successful. All systems are now up and running in their new home!

While the move was planned and scheduled well in advance, the nature of this kind of effort means that things sometimes take longer than anticipated. Despite the best efforts of the teams who worked through the day and night, we ran into issues that significantly extended the amount of time the services were unavailable.

As a thank you for your patience during this process, we will extend all active and currently paid Asheron's Call and DDO subscriptions by one day on or before May 1, 2009*. Additionally, both DDO and AC will offer the following special activities this weekend as an extra thank you from us:

Asheron's Call
Bonus rare drops!
+25% bonus XP

Dungeons & Dragons Online
+25% XP
+1 bonus to loot
A special in-game item when Mod 9 launches!

As always, we remain focused on providing the best possible service to our subscribers and are looking forward to an improved level of reliability and performance from our new datacenter!

Thanks again and we’ll see you soon in Stormreach and Dereth!

*To qualify for the 1 day subscription extension players must have had an active subscription as of 3/31/2009 and the subscription must be active on the date we apply the credit. Accounts which are inactive on the credit date will not be extended.
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Last edited by Patience; 03-31-2009 at 02:16 PM.
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Old 03-31-2009, 02:13 PM   #2
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Originally Posted by Patience View Post
As a thank you for your patience during this process, we will extend all active and currently paid Asheron's Call and DDO subscriptions by one day on or before May 1, 2009*. Additionally, both DDO and AC will offer the following special activities this weekend as an extra thank you from us:

Asheron's Call
Bonus rare drops!
bonus XP (amount TBD)

Dungeons & Dragons Online
+25% XP
+1 bonus to loot

As always, we remain focused on providing the best possible service to our subscribers and are looking forward to an improved level of reliability and performance from our new datacenter!

Thanks again and we’ll see you soon in Stormreach and Dereth!

*To qualify for the 1 day subscription extension players must have had an active subscription as of 3/31/2009 and the subscription must be active on the date we apply the credit. Accounts which are inactive on the credit date will not be extended.

Sounds like we know that Mod 9 will be after May 1st...thank me later for the dirty work...
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Old 03-31-2009, 02:14 PM   #3
rimble
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But...but...I'm busy this weekend...

Hey, wouldn't it be neat to hand out XP Tokens? Give them some expiration period (like a month, a couple weeks) and each player could start the bonus period at their convenience (tokens disappear after expiration date)...that's brilliant. Don't steal it, I'm gonna trademark it. You can license the idea from me.
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Old 03-31-2009, 02:14 PM   #4
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Very nice, but this doesn't fufill your promise to give us Mod 9 news ...
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Old 03-31-2009, 02:14 PM   #5
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A special item ... hmmm ... now that I can't wait to see.

What will it be? Let the guessing begin!
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Old 03-31-2009, 02:15 PM   #6
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Originally Posted by Anastasios View Post
Sounds like we know that Mod 9 will be after May 1st...thank me later for the dirty work...
I graduate SERE on May 1st. That's awesome!!! Nothing like playing DDO after being severely beaten in a mock-up of pow camp. Thank-you for giving some light at the end of a dark tunnel ahead of me.
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Old 03-31-2009, 02:16 PM   #7
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Shrug, Mod 9?
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Old 03-31-2009, 02:16 PM   #8
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A special item ... hmmm ... now that I can't wait to see.

What will it be? Let the guessing begin!
A Tusker Chew Toy.

Wait, that's for Asheron's Call... oops! (My vassals called me this because I pretty much fed them my limbs every second for 5 months straight)
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Old 03-31-2009, 02:16 PM   #9
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Sounds like we know that Mod 9 will be after May 1st...thank me later for the dirty work...
I think you are confusing the xtra day on our account with the bonuses which are for this weekend only, if we had the bonuses all the way to May 1st, I too woudl have come to the same conclusion
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Old 03-31-2009, 02:16 PM   #10
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If the lag is fixed then we'll be happy enough with that...
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Old 03-31-2009, 02:17 PM   #11
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If the lag is fixed then we'll be happy enough with that...
Speak for yourself. I demand a War Pony.
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Old 03-31-2009, 02:17 PM   #12
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Doh! This weekend is my First Year Anniversary weekend. I will most likely be busy and won't be able to take advantage of the bonus XP.

Oh, well. At least life is still good.
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Old 03-31-2009, 02:19 PM   #13
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Speak for yourself. I demand a War Pony.
Fix lag and get some help for Asp....if you do those two things I'll be happy...
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Old 03-31-2009, 02:20 PM   #14
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Speak for yourself. I demand a War Pony.
I thought you already had a War Pony?
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Old 03-31-2009, 02:20 PM   #15
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War elephant, yeah, with a cool red cape, and a.....drinking cup..... and.....
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Old 03-31-2009, 02:23 PM   #16
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A Tusker Chew Toy.

Wait, that's for Asheron's Call... oops! (My vassals called me this because I pretty much fed them my limbs every second for 5 months straight)
LOL.

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Speak for yourself. I demand a War Pony.
I think we all know what the only pony is that you'll be getting.
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Old 03-31-2009, 02:24 PM   #17
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War elephant, yeah, with a cool red cape, and a.....drinking cup..... and.....
Wait! no! I already have those!! STOP!!!!!
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Old 03-31-2009, 02:25 PM   #18
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I think you are confusing the xtra day on our account with the bonuses which are for this weekend only, if we had the bonuses all the way to May 1st, I too woudl have come to the same conclusion

What makes you think they want to give hand outs for those who are canceled until Mod 9 releases...sure you have to be a properly billed customer by Mar 31, but suffice to say I would think they would offer no freebies and wouldn't keep track of that after the new Mod hits...which I will say is in May...May 13th, why not...

I would think they would isolate their numbers after the new Mod hits for business reasons, otherwise they wouldn't have even given a date to begin with...

I could careless about the 73 cents...my initial argument was to get loot in that aspect...heck if they extended the xp from 1 day to 3 days then I would say they can keep my 73 cents...just my honest opinion...but hey, every penny counts nowadays I suppose.
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Old 03-31-2009, 02:26 PM   #19
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Looks like I picked the right time to roll my lowbie cleric.

Hopefully I can get him to lvl 8 this weekend, that would indeed be awesome.
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Old 03-31-2009, 02:27 PM   #20
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Very Nice !!! Thank You ,Thank You !!!

and Im Free this Weekend for once for a XP Weekend.... =)
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