The QA Lodge

[Silthe]

Welcome to the grand reopening of the QA Lodge! This is the place to ask whether something is a bug or not when you're not entirely certain. It is also a place where you can ask about the status of a known bug and if/when it can be expected to get fixed. Remember, this is not the place to report bugs, you'll still need to continue reporting them through the bug reporting system in game.

We ask that visitors to the Lodge please check the Known Issues list before entering the discussion.

QA Lodge Links:

• Recent QA News - A running collection of any significant responses/information from QA team members.
• Q&A with QA - Common questions and common mistaken bugs sent to the QA department with answers!
• Rules for Lodge Guests - It's important to follow the rules of the Lodge if you'd like to continue to enjoy your stay!
• The Known Issues List - Remember to stop by the Known Issues list before diving into the discussion!
• A Short Guide to the Bug Reporting System - An explanation of how, when, and why to use the bug reporting form.

[Silthe]

We'll be collecting the more interesting and relevant answers in this post and updating it semi-regularly so there will be one place where everyone can see recent responses to questions posted in this thread.

(Last Updated 10-8-08)

• IMPORTANT - If you need in-game support, you need to open a help ticket, not a bug report. We get frequent requests for help, many sounding very frustrated, through the bug reporting tool. We often don't see these until a day after they've been filed and there's often nothing we can do about it. The Bug reporting tool is not for requesting help! It's for bug reporting only. Do not ever expect to get a response. Please request help through the appropriate channel. If not for yourself, do it for us -- we hate seeing a desperate plea for help a day after it was submitted.
• Patch 7.0.2 is now available!
• Bane handwraps will be making a return to a loot table near you in an upcoming release
• NEW - Coming soon you might notice that bearded devils correctly obey their teleport delay timer.

[Silthe]

Here we will cover common questions asked about QA in DDO. We will also cover common reports on "mistaken" bugs - things that are not bugs, but can easily be mistaken for bugs by people not that familiar with the game rules.

(updated 1/20/09)


Gameplay Issues

Q: My Ranger has a Spot of 30+ but I still can't spot most traps. I know Spot is working since I notice secret doors fine. Why are Trap DC's so high that I can't find them?

A: In our adaptation of the Pencil and Paper rules, we have expanded the Rogue's Trapfinding ability to affect Spot as well as Search. That means that you need to have Trapfinding in order to Spot traps with a DC higher than 20.

Q: I've got an item that claims to give me damage reduction against slashing weapons, but my character sheet is telling me I have DR against piercing and bludgeoning instead. Why are Axeblock items broken?

A: They're not, it's working fine. Here's the description of Damage Reduction paraphrased from the D&D Player's Handbook:

"The number in a creature's damage reduction is the amount of hit points of damage the creature ignores. The information after the slash indicates the type of weapon that overcomes the damage reduction. Some damage reduction, such as that of a barbarian, is not overcome by any type of weapon."

This means that a DR rating of 5/piercing, bludgeoning is telling you that you will ignore the first 5 points of damage from any physical attack except those delivered with a piercing or bludgeoning weapon. In other words, you are protected from the first five points of slashing damage.

Q: I just completed a raid and my quest counter didn't increase. I'm almost to my 20th completion, but now the counter stopped working. Am I going to lose my reward for 20 completions?

A: You've capped your experience points, haven't you? And you’re looking at your Experience Report, aren’t you? The part that says, “You repeated this quest # times,” right?

Don’t.

That counter only records the amount of times you’ve repeated a quest for purposes of calculating the XP penalty for that quest. If you’ve done the quest too many times, you start getting penalized. This also means that if you have capped your XP this number will no longer increase, so you don’t get penalized when you’re not actually getting any XP for completing the quest.

Please use the '/quest completions' command in the chat bar. This will give you the actual times you’ve completed a raid so you know when you’re nearing the 20th mark.

Q: I took the second level of Arcane Fluidity but my Arcane Spell Failure chance is still only reduced by 5%! Is the enhancement broken?

A: The Enhancement is working correctly. The first level of Arcane Fluidity reduces the Arcane Spell Failure by 5% while wearing Light armor. You may have noticed that it has no effect on you while wearing Medium or Heavy armor. The second level of Arcane Fluidity reduces the ASF chance by 5% while wearing Light and Medium armor. This does not stack with the first enchancement, it just allows the 5% reduction to apply while wearing medium armor.

Stacking rules are pretty complex in DDO and the variety of enhancements only complicates things. Please be sure to read each enhancement carefully before spending any Action Points on them.

Q: I'm trying to level my character and the trainer won't let me select a Feat. I can't finish training without picking a Feat, but none of them work. What gives?

A: This is mostly from Rangers trying to train 15th level, but is more understandable from 3rd level characters just multi-classing to a first level Ranger. The problem is that the trainer wants you to pick a Favored Enemy Feat, but the Favored Enemy list is collapsed so that you aren't noticing that those Feats are yellow. Click on the button to expand the Favored Enemy list and select one of those Feats to continue training.

Q: Why am I not getting my full Dexterity bonus to Armor Class?

A: Aside from standard game rules reasons (such as wearing Armor that limits your dex modifier) this is commonly a problem with your encumbrance. Dexterity bonus to AC is capped to 3 when carrying a medium load and 1 when carrying a heavy load. If your AC isn't adding up, check your encumbrance level.

Q: My attack bonus is in the negatives, even though it should be +whatever due to my Base Attack Bonus, Feats, weapon, etc... What gives??

A: Please make sure Defensive Fighting, Combat Expertise, or any other "Combat Mode" isn't activated as they provide a penalty to your attack bonus. Remember that these abilities can be turned on, even if you've dragged them off your hotbars. Remember to turn off abilities when you move them off your hotbars to avoid confusion.

Q: I'm not getting favor for a quest I just completed. What gives?

A: There are two possible causes for this. One is that you're too low a level for the quest to show up in your Adventure Compendium (the star on your menu bar in game). You generally can't see a quest that's more than 2 levels higher than you. Rest assured that the favor is being added, and you'll see it once you gain a few levels. The other possibility is that occasionally with certain quests the favor does not appear right after you complete the quest, even though it is being awarded correctly. You will likely have to log out and back in for any visual change to take place.

Q: An Enhancement isn't available, even though I have all the prerequisites.

A: Are you multi-classed with another class that gives the same enhancement? If you already have it from another class, you can't select it twice.


Bug Reporting

Q: How do I report a bug? Should I report it here on the forums?

A: To report a bug, you'll need to use the help panel in game, and select the option "Report a Bug." Alternatively, you can click on the "Submit a Bug" link towards the top of this page to arrive at the same reporting tool. Be sure to fill out as many details as you can to help us understand the issue. Don't rely on the forums to report your bugs. Using the bug-reporting tool ensures that the bugs are brought to the attention of the QA department. For more information on how to report bugs, there is a very informative article available here.

Q: How many bug reports should I send? Should I send a bug report each time the bug happens or just the first time?

A: Once per issue is usually sufficient. The only times a second report would be useful is if you have discovered new information that could help us identify the precise problem, or after a release in which we claim to have fixed the problem. Clearly if we think we fixed it but it's still happening, we need to hear about it again.

Q: How do I know if my bug has been received - do I get a response?

A: When you submit a bug report, you'll receive a confirmation screen that your report went through. On rare occasions, you may be asked for more information, but only if you've provided a contact email address or some other means to reach you. This is only done if the bug you've submitted is extremely difficult for our QA department to reproduce, and we need more details to determine how it is occurring. If you're curious about the status of a bug you submitted, you can check the Known Issues list, the Release Notes, and even the QA Lodge for news and updates. Please keep in mind that not all bugs will be listed in these places, but that does not mean we have not received your bug report.

[Silthe]

We ask that visitors to the QA Lodge please adhere to the following Lodge rules:

- DO post about actual bugs in the game, not design decisions.
- DO post asking whether an issue is intended or is, in fact, a bug.
- DO post about old issues that seem like they’ve been around forever. There’s no retirement age for issues that interrupt your play experience.

- Do NOT say anything negative about another poster.
- Do NOT use the QA Lodge as a substitute for reporting bugs in game! The reporting tool is still the best and most reliable way to get your issue looked at.
- Do NOT try to argue about how something is implemented. If we say that it’s by design, you can discuss it in the rest of the developer discussion forum, in a constructive manner.
- Do NOT demand responses to your posts. Don’t be surprised if a few days go by between official posts as QA has lots of other things that need to get done before spending time on the forums.

Thank you for your cooperation, and enjoy your stay!

[totmacher]

bug: AC is broken

[Angelus_dead]

Originally Posted by totmacher

bug: AC is broken

This is not a place to complain about design decisions.

[Angelus_dead]

Originally Posted by Silthe

- DO post asking whether an issue is intended or is, in fact, a bug.

Ok, my monk, rogue, and fighter with the GTWF feat are able to force enemies to roll two saving throws from one usage of things like Pain Touch, Assassinate, or Stunning Blow, since the special attack is delivered by both weapons at once. Also my monk gets two blasts of +8 damage from Enduring Strike II, one for each kama. Is this how it's supposed to be, or should I expected it to be nerfed away someday?

[Silthe]

Originally Posted by totmacher

bug: AC is broken

Yes, it was last week but we got the AC repairman in and now it's quite a comfortable temperature in the office.

Thanks for your concern.



~Silthe

[GlassCannon]

Originally Posted by Angelus_dead

Ok, my monk, rogue, and fighter with the GTWF feat are able to force enemies to roll two saving throws from one usage of things like Pain Touch, Assassinate, or Stunning Blow, since the special attack is delivered by both weapons at once. Also my monk gets two blasts of +8 damage from Enduring Strike II, one for each kama. Is this how it's supposed to be, or should I expected it to be nerfed away someday?

This seems similar to something applied during MOD 3 then removed quickly: Two Handed Fighting Secondary Effects on Glancing Blows

[Muirtach]

Originally Posted by Angelus_dead

Ok, my monk, rogue, and fighter with the GTWF feat are able to force enemies to roll two saving throws from one usage of things like Pain Touch, Assassinate, or Stunning Blow, since the special attack is delivered by both weapons at once. Also my monk gets two blasts of +8 damage from Enduring Strike II, one for each kama. Is this how it's supposed to be, or should I expected it to be nerfed away someday?

Same for Smite Evils

[Eelpout]

Originally Posted by Silthe

Yes, it was last week but we got the AC repairman in and now it's quite a comfortable temperature in the office.

Thanks for your concern.



~Silthe

I would say that is precisely the level of snarkyness appropriate to the situation!!

[Angelus_dead]

Some monsters display immunity to charm / mind control on their info window, such as creatures in the Shroud or Vision of Destruction raids who have the Mandate of Shavarath buff. Charm Monster and Dominate Person bounce right off. However, I still see them get controlled by the Suggestion or Mass Suggestion spells. Is that correct?

[Ozmoth]

I posted this in the development discussion a while back. http://forums.ddo.com/showthread.php?t=151553. Would this be considered a bug with naming? Is this supposed to exsist? What elements of this need to be fixed and when should we be looking for said fix?

*Please note in no way am I being sarcastic or negative. I know by lore rules this stuff is messed up. I am trying for dev input on what they see wrong with it and how they plan to fix it.

[The_Phenx]

Originally Posted by Angelus_dead

Ok, my monk, rogue, and fighter with the GTWF feat are able to force enemies to roll two saving throws from one usage of things like Pain Touch, Assassinate, or Stunning Blow, since the special attack is delivered by both weapons at once. Also my monk gets two blasts of +8 damage from Enduring Strike II, one for each kama. Is this how it's supposed to be, or should I expected it to be nerfed away someday?

It has been this way since beta. If your moving towards an object and hit trip/sutnning blow/sunder really any activatable attack with a twf, both weapons get a roll to execute the move and the monster has to save vs. both attempts. Makes sence to me, since a moving strike attacks with both weapons simultaneously for a -4 to hit.

The bug I believe is that Cleave and Great Cleave only attack with the main weapon, as opposed to with both like they should on twf.

But I could be wrong. Curious to see the dev responce.

[Silthe]

Originally Posted by Angelus_dead

Ok, my monk, rogue, and fighter with the GTWF feat are able to force enemies to roll two saving throws from one usage of things like Pain Touch, Assassinate, or Stunning Blow, since the special attack is delivered by both weapons at once. Also my monk gets two blasts of +8 damage from Enduring Strike II, one for each kama. Is this how it's supposed to be, or should I expected it to be nerfed away someday?

This was unintentional, but we were aware of it before it was released. It is currently being evaluated for balance, but no decision has been reached so far.


~Silthe

[The_Phenx]

Please leave it be after two years of jumping and tapping trip...

Instead fix cleave and great cleave. Since sneak attack now works with both weapons like it should.

[McBadger]

When auto attack is engaged or when holding down the mouse button to attack it is difficult to get the Deepwood Sniper clicky to function. Often it won't engage at all. Also if i wait until the end of a normal attack and release the mouse button to activate the sniper shot i see the animation but no attack roll or miss/damage over the monsters head.

Edit: I know ranged combat has special circumstances that make a good solid fix for it problematic so i don't really expect much there. However i would like to know if there is a work-around that would let me maintain my rate of fire while taking advantage of the specialist ability.

[Xaearth]

Originally Posted by The Phenx

Please leave it be after two years of jumping and tapping trip...

Instead fix cleave and great cleave. Since sneak attack now works with both weapons like it should.

Hmm... that could explain why my twf ranger seems to knock ogres on their backsides more often when tripping them in the face than at their legs .

Edit: On the note of attacking by holding the mouse button (above poster reminded me), I've noticed some wonkiness when holding both mouse buttons - left to change direction/camera and right to attack. Seems auto-attack gets stuck on and I have to fiddle with it either with the button in the hp/sp bar or the icon on a hotbar to stop swinging at nothing. Not quite sure if it's a bug or just some wierd gunk making my mouse button stick , but I will continue noting occurences to try and get more detail.

[Silthe]

Originally Posted by Ozmoth

I posted this in the development discussion a while back. http://forums.ddo.com/showthread.php?t=151553. Would this be considered a bug with naming? Is this supposed to exsist? What elements of this need to be fixed and when should we be looking for said fix?

*Please note in no way am I being sarcastic or negative. I know by lore rules this stuff is messed up. I am trying for dev input on what they see wrong with it and how they plan to fix it.

Actually, this is a bit more significant than just a bug with naming. The system is creating an item with two "clickie" effects on it - something it's just not supposed to do. The end result is that you get a name for one of them but the clickie effect of the other. And it looks like you get the caster level of the higher spell, and the cumulative charges of both effects. And that "+6" up in the corner is clearly coming from both effects added together.

The upside of this is that you've got a pretty decent Featherfall clickie. The downside is that we don't yet know what will happen to it once we fix the bug. They're still looking into what's causing it, so I don't have any information as to what the fix might do. It might not effect items already created, or it may strip one of the effects off your item randomly. It's just going to depend on how they have to fix the problem.

In the meantime, enjoy your clickie.


~Silthe

[Silthe]

Originally Posted by The Phenx

The bug I believe is that Cleave and Great Cleave only attack with the main weapon, as opposed to with both like they should on twf.

But I could be wrong. Curious to see the dev responce.

Cleave and Great Cleave only work with one weapon, per the 3.5 PHB rules and per the spirit of those Feats. Now, we've changed things before in the name of balance or just adapting them to an MMO, but I'm curious what makes you think these two feats should hit with both weapons?


~Silthe