In-Game Bug Reporting Tool Available

[CSM_River]

The In-Game Bug Reporting Tool is once again available!

This tool can be used to provide us with information about bugs you experience in the game, and can be accessed by going to the main menu (hit Escape when in-game to call up the menu), then selecting "Help" and "Report a Bug." Please remember to provide as much information as you can when submitting a bug to us, as it's helpful in our investigation.

NOTE: The In-Game Bug Reporting Tool is not able to provide assistance with issues you experience in-game that need attention by our GM team. Please make sure to contact the GM team through the Help Menu, and then selecting "New Ticket."

Thank you!

-River
Customer Service Manager

[Miow]

The In-Game Bug Reporting Tool is once again available!

This tool can be used to provide us with information about bugs you experience in the game, and can be accessed by going to the main menu (hit Escape when in-game to call up the menu), then selecting "Help" and "Report a Bug." Please remember to provide as much information as you can when submitting a bug to us, as it's helpful in our investigation.

NOTE: The In-Game Bug Reporting Tool is not able to provide assistance with issues you experience in-game that need attention by our GM team. Please make sure to contact the GM team through the Help Menu, and then selecting "New Ticket."

Thank you!

-River
Customer Service Manager

Nice thank you, i found it odd it worked when i logged the implosion bug a few days ago.

[PsychoBlonde]

Awesomesauce!

[Thumbed_Servant]

Thank you thank you!

Somehow I missed this announcement but it is VERY welcome news! I hope the rain of bug reports begins now that reporting the bugs is much more practical and accessible for all players.

[Killonius]

Hi River, I was attempting to report a bug in game, but when I clicked on the help tab I was given an error SSL protocol. I asked some other players in game and they said to keep trying, I tried and still nothing. Please help or advise me of what to do next, I have bugs to report!! Thank you for your help and awesome work!! -Killonious, Thelanis server

[Krelar]

Hi River, I was attempting to report a bug in game, but when I clicked on the help tab I was given an error SSL protocol. I asked some other players in game and they said to keep trying, I tried and still nothing. Please help or advise me of what to do next, I have bugs to report!! Thank you for your help and awesome work!! -Killonious, Thelanis server

Click the "Bug Report" button near the top of every forum page.

[mudfud]

Hi River, I was attempting to report a bug in game, but when I clicked on the help tab I was given an error SSL protocol. I asked some other players in game and they said to keep trying, I tried and still nothing. Please help or advise me of what to do next, I have bugs to report!! Thank you for your help and awesome work!! -Killonious, Thelanis server

Reference this thread on that error.
https://www.ddo.com/forums/showthrea...ubmit-a-ticket

[Killonius]

Ok thank you for the update, I must have missed that post, I will try it

[RevCo]

fixed.

[RevCo]

fixed.

[Cordovan]

Never mind about the tome of fate +2, seems to have corrected itself and worked. Tho I still would like to know why I can no longer submit a ticket when it clearly says its available to VIP's and if you have purchased TBP's??? Thank you

Technical Support may be able to help. Get in touch with them out-of-game by going to support.turbine.com, then clicking on "Support Center" and "Submit a Ticket." Send it to Technical Support.

[Kaytis]

Never mind about the tome of fate +2, seems to have corrected itself and worked. Tho I still would like to know why I can no longer submit a ticket when it clearly says its available to VIP's and if you have purchased TBP's??? Thank you

That's interesting. I buy tomes of fate on lamania and they never work. I click them and they do nothing. That's why I have never taken the plunge on live. Do you know what you might have done to get it working?

[Seikojin]

If this does not get resolved by account support, try deleting all the browser content from the games folder and repatching it.

[Krelar]

That's interesting. I buy tomes of fate on lamania and they never work. I click them and they do nothing. That's why I have never taken the plunge on live. Do you know what you might have done to get it working?

I don't know if it was ever fixed, but it used to be that you had to eat the tome of fate while talking to the fatespinner about modifying your destiny. (At least for premium players not sure about VIP)

[Lanadazia]

The In-Game Bug Reporting Tool is once again available!

sweet. i actually will be reporting bugs again now!

[Irogeno]

That's interesting. I buy tomes of fate on lamania and they never work. I click them and they do nothing. That's why I have never taken the plunge on live. Do you know what you might have done to get it working?

hi i am really sorry for posting to this comment/thread but can someone help me or tell me how to start a new thread? i need support with my game not connecting or letting me log in and i don't know how to start a new thread

thanks sorry

[Cordovan]

hi i am really sorry for posting to this comment/thread but can someone help me or tell me how to start a new thread? i need support with my game not connecting or letting me log in and i don't know how to start a new thread

thanks sorry

You should be able to post a new thread by going into the appropriate forum and pressing the Post New Thread button. You issue sounds like one that should be in the Technical Assistance forum. That said, make sure to get in touch with us through support.turbine.com as well, so one of our agents can troubleshoot your issue. Thanks!

[dogbreath68]

i put in a ticket and was toldmy problem wasnt an issue so i couldnt be helped. whe nin fact it is an issue when im missing my mats from Hayweird foundry.
i ran it 13 times before i looked to see my mat count..it was 18 and should have been 117 each as hayweird gives 9 each at cr 35 difficulty.
so i put in a ticket about it and proceeded to run it 5 more times after a player in my group said he had to relog before to get his correct count. well after 18 runs i look and still at 18 so i relogged,still 18. then i restarted client and hoped that would work, nope still at 18. so i put in a bug report, i would really like those mats seeing that at 10 min a run x18 is 3 hours of time farming for mats for items,thats a long time to get nothing and be told im not getting anything. not cool

[MattVC]

Paladin Shield Bash not working when using the Vanguard tree