Good Afternoon!
I don't know who to talk to and I am extremely frustrated. Maybe you can help.
I transferred my guild (It's Just A Flesh Wound) from Sarlona to Shadowdale on the first night we were able to do so (Latter half of July). My guild did not open and none of my toons can unpack either.
I have put in two tickets and both have been closed. The man who answered me said it was above what he could do and he was referring my situation up the chain. He said that I would receive some communication from somebody. To date, I have not ANY useful communication about not being able to unpack my guild.
I have also started a conversation in the Technical Issues section of the Forums. You can get some good information about my situation from these posts. Nobody from SSG has responded.
I have been a VIP since 2009 and have bought every expansion pack. If this is how my loyalty is treated then I will probably pursue a refund for my VIP payment that just happened.
I am not a jerk player. I don't cause problems and I help wherever I can. I have been VERY patient with SSG. Now it's time I get a resolution to this issue. And just fixing the issue will NOT appease me. My main tunes have missed out on all events since July. And I have guildies stop playing.
What do I have to do to get a resolution?
Road Warrior