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    Customer Support is unable to compensate for bugs or issues faced during events inclusive of hardcore events such as the Fae event, Hardcore worlds...

    I appreciate the thought - others did encounter this issue and I saved at least a few people from turning their summer lute in on a character that had the summer wings due to the bug. I documented the bug nearly 60 days before the event ended with a 100% recreateable scenario. I offered to...
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    Customer Support is unable to compensate for bugs or issues faced during events inclusive of hardcore events such as the Fae event, Hardcore worlds...

    I think I reached that point out of principal. My only request was for a refund of the consumables I used earning the wings I can't turn in due to a bug reported nearly 60 days ago that Cordovan indicated would be fixed. I can't get the time back obviously and never would ask for additional...
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    Customer Support is unable to compensate for bugs or issues faced during events inclusive of hardcore events such as the Fae event, Hardcore worlds...

    Here is my ticket which I think would be considered nice - and as I stated in OP I was never and not now mad - just disappointed. "Due this known bug, I am unable to claim my summer wings on my account...
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    Customer Support is unable to compensate for bugs or issues faced during events inclusive of hardcore events such as the Fae event, Hardcore worlds...

    Unfortunately I do not have the time to refill the lute on a different character or I would. I set aside time for the event and completed all things I wanted to. I don't feel it should be necessary for me to run it on another character. I don't have video recording software installed at the...
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    Customer Support is unable to compensate for bugs or issues faced during events inclusive of hardcore events such as the Fae event, Hardcore worlds...

    "Customer Support is unable to compensate for bugs or issues faced during events inclusive of hardcore events such as the Fae event, Hardcore worlds, or the Lantern event." Due to an SSG bug I was unable to turn in my summer flight lute and get the reward . I reported that bug nearly 60 days...
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    Bug related to previously reported winter wing bug

    This the response I received. " Greetings, Thank you for the update. Customer Support is unable to compensate for bugs or issues faced during events inclusive of hardcore events such as the Fae event, Hardcore worlds, or the Lantern event. Thank you," I am not mad, but this clearly...
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    Ensuring all payment info is deleted from accounts

    If anyone can help me out with this it would be appreciated. I am trying to ensure all payment info is removed from my accounts. I didn't find anything in the DDO store through the app, but I was able to delete the information from web store on the DDO site. Is there anyting else I need to do...
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    Bug related to previously reported winter wing bug

    SSG closed my refund tickets stating it's a development issue. I replied to re-open the ticket and clarified I expect a refund since the event is officially over and it doesn't appear the issue will be fixed. I haven't received any updates. I try to be a patient and kind person, but there is...
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    Didn't Get All Account Features on 64-bit Transfer

    They made an effort, but it didn't cover everything and many people had to re-earn favor rewards. People also reported if they earned 5k favor first - they where then unable to earn any of the first-time server rewards before 5k. I didn't verify it - it's just what a few people on the forums...
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    does Duergar take away race comp?

    Yeah it's possible it's a variant of dwarf, but look at all the other elfs that aren't variants of elf, but rather a new race. The race with xpacs has always been a new race taking away racial completionist, so that would be the betting odds.
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    Question to SSG officials: Any plans for Passkeys or Two-Factor Authentication in 2026?

    We need that and also single sign on instead of having different logins for account and game. I don't think 2 factor authentication will fix the issue where people sometimes swap characters and end up in another account - and in rare cases reap havoc on that account.
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    good quest to farm random myth drannor chests?

    If doing that, ddoor back to the portal and hit the rare before the dragon, the dragon and the 2 rares in the graveyard which is to the right when jumping down from the dragon lair.
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    So... no balance changes for U78?

    Dos this count as mentioning a plan? https://forums.ddo.com/index.php?threads/a-look-ahead-producers-letter-from-tolero.25660/page-2#post-361400
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    Senior Producer Tolero will join me today on Twitch 4p Eastern DDOstream!

    Thank you for the wonderful stream! Someone asked a question about turning in the summer flight lute and I was a bit concerned that Tolero wasn't aware of the issue. Is it possible to make sure someone is looking at this? I mean if there is a way to remove the errant summer wing feat without...
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    Arcane Trickster looks goated

    It should be equal in total, but the problem is it is not - it's just weak in both areas which makes is weaker than a pure melee and weaker than a pure caster. The only melee tree available in the class is quarterstaff and if you go that direction you are better off splashing another class and...
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    Arcane trickster wrong design direction

    It's a splash tree for a martial build that wants some CC. I think there will be people that like having cc, trapping, spell support and martial dps in one build that doesn't require multiclassing. Unless there is something I a missing, I likely won't play it except maybe for the past life. I...
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    Arcane Trickster looks goated

    Some of the CC is nice for sure, but I don't see going T5 and/or capstone in this tree. You need a splash to harper if you are int martial build. You probably want to go either inquisitive (ranged), quarterstaff (melee), possibly a gnome arti splash repeater (ranged), but in all those cases I...
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    The failure that is Arcane Trickster

    It's a complex issue unique to end game. Basically most epic destinies tilt caster vs. martial, filigree tilts caster vs. martial, gear has limited slots, sun/moon/augment slots so you can only build effectively for either caster or martial. To build an effective hybrid, you must let the...
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    So... no balance changes for U78?

    It sounds like they are planning to do something, but they didn't have the plans flushed out enough to include in the producer's letter. Timeline is TBD.
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