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You must have caught him on a good day, because just forwarded mine to the same team that has ignored my other 5 tickets, and nothing has changed, or even been acknowledged in the 2 weeks since then.

Still no help. Now Thelanis doesn't even show up on my transfer list...but I still have a character there. One I've had since the game released. He is still packed, and still can't go anywhere. It used to be I put in help tickets, and they said "we'll look into it", but never did. Now they...

I have put in several help tickets over the last year, trying to get one of my last characters (of 19) transferred. Most of the times, I put in the ticket, carefully explaining that I have moved 18 other characters so I know the process. Then I explain that i was an early adapter transfer, so I...

How do you get to this screen?

but I was already charged for 3 months, I sure as hell am not going to re-purchase the thing I already paid for, in order to get the thing I paid for.

I'm in the same boat. I put in a trouble ticket, I responded to the thread about it, and I sent my ticket to the community manager...crickets. Between the expansion and renewing my 3 month subscription, I spend $50, and haven't been able to play in almost 3 weeks.

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I have this same problem

I also have the same problem - except I was on auto renew, 3 months at a time. I got billed, the money came out of account, but now VIP shows as a broken ticket, and I do not have VIP status.

I am in the same boat. Pre ordered vecna, renewed my account for 3 months - both charges cleared, and not I can't play the game because my vip statis is broken ( just COULD play, with since I am always vip, I don't have a lot unlocked when vip status is off). It is super annoying, they clearly...

I am in the same boat. Pre ordered vecna, renewed my account for 3 months - both charges cleared, and not I can't play the game because my vip statis is broken ( just COULD play, with since I am always vip, I don't have a lot unlocked when vip status is off). It is super annoying, they clearly...