Anyone else not get certain items from the Ultimate Fan edition of Masterminds of Sharn?
- Thread starter Itinerant Wanderer
- Start date
rabidfox
The People's Champion
Saltmarsh items aren't automatically delivered; go to the NPC in saltmarsh or hall of heroes to claim them.i just bought "Sinister Secret of Saltmarsh Ultimate Fan Bundle" and i didnt received anything, but i can take the saltmarash quest at least.I checked all my characters, nothing.
Gaal
Member
haha i did some reading after i posted that comment and found the npc to claim the items
Lordpiglet
Active member
new character and logging into a character I still had on a 32 bit server. Still no dimentional bag or sharn supplies
Itinerant Wanderer
Mystified Meanderer
IF YOU ARE MISSING ITEMS PLEASE PUT IN A TICKET ASAP!
Sorry for caps, but with regard to another ticket I was told that
"This issue also being outside of the 7-day potential reimbursement policy we are unable to reimburse if the item failed to deliver to a character outside of the 7 days that it was originally obtained and lost."
This seems incredibly harsh to me (and I suspect is probably in violation of EU consumer protection laws) but it does male it absolutely vital that you check up whether you obtained every single item from the packs that you are supoosed to get on every single character as soon as you possibly can.
Sorry for caps, but with regard to another ticket I was told that
"This issue also being outside of the 7-day potential reimbursement policy we are unable to reimburse if the item failed to deliver to a character outside of the 7 days that it was originally obtained and lost."
This seems incredibly harsh to me (and I suspect is probably in violation of EU consumer protection laws) but it does male it absolutely vital that you check up whether you obtained every single item from the packs that you are supoosed to get on every single character as soon as you possibly can.
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Graceunderpressure
Well-known member
Absolutely BS and just another eg of how one sided SSG’s views are of Fair vs they Rule period!
Darkranger65
New member
Still no response...
Throbulator
Well-known member
Put in a ticket, and also found an over 6 months old thread about this same issue. Seems it's been a thing for a while.
Not holding my breath.
Edit: Seems SSG responded. I guess we'll see.
Not holding my breath.
Edit: Seems SSG responded. I guess we'll see.
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osamaclees
Well-known member
this is what i got back (bought slatmarsh bottom tier and didnt get it at all!)
*This is a mass message intended for players that are waiting on our team.
Thank you for waiting so patiently and please accept our apologies for any delay. We just wanted to update the ticket and let you know we haven't forgotten about the recent request and we are attempting to investigate and reply to everyone as soon as possible. We appreciate your continued patience during this time and will be sure to update the ticket just as soon as we can. Thank you again for your ongoing patience during this time.
Standing Stone Games
*This is a mass message intended for players that are waiting on our team.
Thank you for waiting so patiently and please accept our apologies for any delay. We just wanted to update the ticket and let you know we haven't forgotten about the recent request and we are attempting to investigate and reply to everyone as soon as possible. We appreciate your continued patience during this time and will be sure to update the ticket just as soon as we can. Thank you again for your ongoing patience during this time.
Standing Stone Games
Itinerant Wanderer
Mystified Meanderer
I just had a GM mail my main the items also. It is nice that this matter seems to have been dealt with, and quickly - however it is a shame that players reported the same issues for a while and the bug has not been fixed.
Hope everyone else affected gets their items.
FaceDancer
Olde Wurm
My brother bought Ultimate Sharn and didn't get his items during the sale. He got a response from the support team and the correct items were sent to him a day or so back. 
FaceDancer
Olde Wurm
The more information you provide them, the better. I suggested to my brother a specific world and character be given to support to minimize the back & forth dialogue. Items were directly mailed to that characters mail, and that was it.
Itinerant Wanderer
Mystified Meanderer
Yes, this is what I did also - suggested a a specific world and character.