Kyrr
Well-known member
Just checking, was making sure I had another day lol
Bug related to previously reported winter wing bug
- Thread starter Sarlona Raiding
- Start date
Sarlona Raiding
Well-known member
I reported the bug 52 days ago, but still no response from SSG.
I am glad I was at least able to warn others and save some people from losing their summer wing lute upon turn-in.
I'm extremely disappointed SSG didn't make this right. I wouldn't have invested time in this event if I knew a bug would prevent me from getting the reward I earned.
I am glad I was at least able to warn others and save some people from losing their summer wing lute upon turn-in.
I'm extremely disappointed SSG didn't make this right. I wouldn't have invested time in this event if I knew a bug would prevent me from getting the reward I earned.
Its 70 days since black friday sale and I havent receive the bag of ulitmate sharn
Sarlona Raiding
Well-known member
SSG closed my refund tickets stating it's a development issue. I replied to re-open the ticket and clarified I expect a refund since the event is officially over and it doesn't appear the issue will be fixed. I haven't received any updates.
I try to be a patient and kind person, but there is a point where I feel like SSG isn't being a fair partner in this vendor/customer relationship. I was going to let it slide that I lost 2k astral shards during the transfer process (I had AS on all servers and it seemed to be working - but somehow having AS on all servers seemed to cause this issue). That AS ticket was logged in July and I still haven't received a response. I was hoping SSG would verify my old balances before they shut down the old servers.
I went ahead and cancelled VIP on 3 accounts so I don't forget - and will be removing all payment information from all 6 accounts. I don't plan on spending another penny on this game unless they either fix this issue or at a minimum fully refund the points I paid for consumables. I realize that isn't likely to happen and have no illusions it will impact SSG's actions, but hey it's documented here with the ticket # regardless.
Once I get a few characters back to cap I am just going to log in for raids a few days a week for now (and of course to get anniversary freebies).
Enough is enough SSG.
I try to be a patient and kind person, but there is a point where I feel like SSG isn't being a fair partner in this vendor/customer relationship. I was going to let it slide that I lost 2k astral shards during the transfer process (I had AS on all servers and it seemed to be working - but somehow having AS on all servers seemed to cause this issue). That AS ticket was logged in July and I still haven't received a response. I was hoping SSG would verify my old balances before they shut down the old servers.
I went ahead and cancelled VIP on 3 accounts so I don't forget - and will be removing all payment information from all 6 accounts. I don't plan on spending another penny on this game unless they either fix this issue or at a minimum fully refund the points I paid for consumables. I realize that isn't likely to happen and have no illusions it will impact SSG's actions, but hey it's documented here with the ticket # regardless.
Once I get a few characters back to cap I am just going to log in for raids a few days a week for now (and of course to get anniversary freebies).
Enough is enough SSG.
Blaster
Well-known member
Odds are this will be remedied with U78 in a couple weeks; with a small compensation package included, if the devs are to be believed.
Sarlona Raiding
Well-known member
This the response I received.
"
Greetings,
Thank you for the update.
Customer Support is unable to compensate for bugs or issues faced during events inclusive of hardcore events such as the Fae event, Hardcore worlds, or the Lantern event.
Thank you,"
I am not mad, but this clearly communicates the relationship isn't balanced or fair. I will not spend another penny on this game as I thought my request was reasonable, they had 60 days to fix it and I already accepted getting burned once with the loss of astral shards during transfer.
This issue reflects poorly on SSG and the people making this decision.
"
Greetings,
Thank you for the update.
Customer Support is unable to compensate for bugs or issues faced during events inclusive of hardcore events such as the Fae event, Hardcore worlds, or the Lantern event.
Thank you,"
I am not mad, but this clearly communicates the relationship isn't balanced or fair. I will not spend another penny on this game as I thought my request was reasonable, they had 60 days to fix it and I already accepted getting burned once with the loss of astral shards during transfer.
This issue reflects poorly on SSG and the people making this decision.