Bug with VIP Reward

[Ethril]

I tried to collect my reward yesterday, and it said "error try again later". I tried again and it said I'd already collected it, so now I can't get the 50% xp pot.

 

[rabidfox]

Open a ticket. https://help.standingstonegames.com/hc/en-us/requests/new Make sure you pick the option for not receiving something you paid for. It might take a bit, but from what other players have said, CS will resolve that issue for you.

 

[Ethril]

Open a ticket. https://help.standingstonegames.com/hc/en-us/requests/new Make sure you pick the option for not receiving something you paid for. It might take a bit, but from what other players have said, CS will resolve that issue for you.

I did shortly after I posted this. I just wanted to make people aware that it's a problem. Probably not a good idea to collect it when the game is laggy.

 

[Ethril]

UPDATE: I have not heard anything back from support other than the "we got your ticket" response.

 

[jotmon]

 

[Blaster]

To expect anything less than a two week turnaround is naively optimistic at best. There are still people waiting for CS to get back to them for over a month or more. You might get lucky or you might get service as usual, which means it could be a few.

 

[Owlbear]

I tried to collect my reward yesterday, and it said "error try again later". I tried again and it said I'd already collected it, so now I can't get the 50% xp pot.

Your sub expiring by any chance? It sometimes bugs out on the last month of your sub.

And ticket support will help eventually. They helped a lot of others with this issue.. sometimes it's days, weeks or months, but often a pretty easy fix for them to reset the timer for that month.

 

[Ethril]

To expect anything less than a two week turnaround is naively optimistic at best. There are still people waiting for CS to get back to them for over a month or more. You might get lucky or you might get service as usual, which means it could be a few.

I guess I'm still used to the "good ole' days" when I got responses within 15 minutes.

 

[Ethril]

Your sub expiring by any chance? It sometimes bugs out on the last month of your sub.

And ticket support will help eventually. They helped a lot of others with this issue.. sometimes it's days, weeks or months, but often a pretty easy fix for them to reset the timer for that month.

Nope, I should be good for a few more months but that's good to know.

 

[Douglas Glyndwr]

I missed out on a whole month of VIP Uncommon collectables.

 

[Lazuli]

UPDATE: I have not heard anything back from support other than the "we got your ticket" response.

Too early. CS has a full inbox these days.

I submitted a ticket on December 14th. They resolved it yesterday, successfully. Mr. Smith took the time to look at several possible solutions.

Be patient. As you can see, it took almost a month in my case. In your case, it's only been a few days.

 

[pevergreen]

I missed out on a whole month of VIP Uncommon collectables.

I didn't even know they were a thing until this life when a guild member pulled one. I've gotten maybe 20 Rare ones across 10 lives, but never seen an uncommon one...

 

[Vua]

Too early. CS has a full inbox these days.

I submitted a ticket on December 14th. They resolved it yesterday, successfully. Mr. Smith took the time to look at several possible solutions.

Be patient. As you can see, it took almost a month in my case. In your case, it's only been a few days.

I think mine was from December 12th and got taken care of a couple days ago. Though I caused a delay by not responding so maybe could have been a few days faster. But 3-4 weeks seems to be the current timetable for things they can fix. Well as long as you get Agent Smith.