Can't buy bank tabs

S

Sahbak

Member
Bug Report Number:
399062
I'm hoping I'm missing something silly, but I cannot seem to buy any new bank tabs even though I have 75 Kundarak favour. I talked to the patron etc. I also have additional space from the DDO store that doesn't seem to apply.
https://imgur.com/a/UQAglhc
 
rabidfox

rabidfox

The People's Champion
Are you running a UI mod or something? I'm seeing both the new bank (new as in a couple years old now) on the left and the old bank UI on the right in the circle.
8dH2pDF.png



Either way, you might try pulling everything out of the old UI version and put them into the modern bank to see if that cleans things up.
 
S

Sahbak

Member
I've enough plat yes, the get now directs me to ddo store and there is no unlock button as I expect

This is a very old character, always had the 2 UIs since I came back. Wasn't aware it's supposed to be one - pretty sure they had separate space.
This is my 3rd or so TR since I came back playing, never had an issue with it.
 
rabidfox

rabidfox

The People's Champion
My guess is you might have some weird bug from it having both bank types going. Removing items from the old bank might fix it, or it might something customer service has to fix.
 
S

Sahbak

Member
rabidfox said:
My guess is you might have some weird bug from it having both bank types going. Removing items from the old bank might fix it, or it might something customer service has to fix.
Click to expand...
Yea I can't completely empty it out because items are "stuck" in the 2nd tab that I can't buy..
Hopefully I actually get some response from SSG, nothing so far :(
 
Fisto Mk I

Fisto Mk I

Well-known member
Sahbak said:
pretty sure they had separate space.
Click to expand...
They really do. When works correctly, it effective double your bank space.

Think issue with bank slot from game store. Before you do TR without this buying, right?

Anyway, try collect enough Kundarak favor to unlock 3rd slot and see what happens.
 
PersonMan

PersonMan

Well-known member
I still had my old bank for a few weeks after they introduced the new one. I assume my issue was that I had an old Astral Diamond in my character bank (before they were made non-bankable) so the automated transfer to new bank failed. I logged in one day and it had been moved to my player inventory and my old bank was gone for good. No clue how you managed to keep yours this long.
 
S

Sahbak

Member
Fisto Mk I said:
They really do. When works correctly, it effective double your bank space.

Think issue with bank slot from game store. Before you do TR without this buying, right?

Anyway, try collect enough Kundarak favor to unlock 3rd slot and see what happens.
Click to expand...
Worth a shot, maybe it will free it up
 
S

Sahbak

Member
Is there any real person I can ping to maybe actually get help regarding this? Can't say I have any faith in the bug report that support opened internally as it's been more than 2 months now
 
W

Waveman

Well-known member
Try contacting Customer Support. They're usually pretty good with that. Bug Reports, not so much.
 
Blaster

Blaster

Well-known member
@Cordovan might be able to help out with this and give CS a nudge. Hopefully he sees this or you can message him directly here on the forums or tag him in the DDO Discord if you use that.
 
T

Thorntoe

Well-known member
You should also re-submit your report but make sure you submit a customer service request.
Bug reports are for general game bugs and they won't respond to you about those. Customer service requests are player specific, those are the ones that they respond to you about.
 
S

Sahbak

Member
Thorntoe said:
You should also re-submit your report but make sure you submit a customer service request.
Bug reports are for general game bugs and they won't respond to you about those. Customer service requests are player specific, those are the ones that they respond to you about.
Click to expand...
Yep, that worked. Thanks!
 
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