Can't buy DDO points

K

Killevermore

Active member
When trying to buy them I am getting an error related to Daybreak Games.
=====================================
ERROR REPORT
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Message: Error while talking to Daybreak
Code: RESULT_REQUIRES_ACTIVE_ACCOUNT

The rest of the message was all related to my account. I tried to buy them yesterday as well but I was getting the same error, tried different toons with the same results. Anyone else seeing this and what I can do to get past this? I saw a post from last year that this was happening and require some back-end work by the devs. Would suck to miss the double bonus points.


Maybe the universe is trying to tell me something.
 
K

Killevermore

Active member
Still getting this error, tried again later in the day yesterday and again this morning. Not opening a ticket for this, the sale will be over before I can get a resolution based off the last ticket I opened taking something like 6 days to get a pre-canned answer.
 
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Titus Ovid

Titus Ovid

Mover and Shaker
Is it possible for you to login to a different account and open the shop? And then log back to your main account and try again.
I would open a ticket nevertheless. You might get lucky with a compensation even if they don't respond in time.

Good luck.
Cheers,
Titus
 
R

Rakehell

Well-known member
I am getting the same thing. I made a purchase on my account no problem, but when making a purchase on another family member's account (on a separate PC while both of us logged in at the same time), it gives the same error as the OP. On his account we cannot buy anything (not just points). Never had this before.
 
K

Killevermore

Active member
Titus Ovid said:
Is it possible for you to login to a different account and open the shop? And then log back to your main account and try again.
I would open a ticket nevertheless. You might get lucky with a compensation even if they don't respond in time.

Good luck.
Cheers,
Titus
Click to expand...
Thanks for your response. I only have one account, I tried on different servers also to no avail. I did the hail mary of opening a ticket for this.
 
K

Killevermore

Active member
Rakehell said:
I am getting the same thing. I made a purchase on my account no problem, but when making a purchase on another family member's account (on a separate PC while both of us logged in at the same time), it gives the same error as the OP. On his account we cannot buy anything (not just points). Never had this before.
Click to expand...
Sorry to hear that you are running into this as well. I did recently update .Net for what that's worth, not sure how that might play into this but just thought of it.
 
R

Rakehell

Well-known member
Killevermore said:
Sorry to hear that you are running into this as well. I did recently update .Net for what that's worth, not sure how that might play into this but just thought of it.
Click to expand...

Nothing has changed on our end to cause something as far as we are aware of - but clearly there is something amiss.

Hope it gets worked out for you as well.
 
Grimscore_Riffstorm

Grimscore_Riffstorm

Shreds Licks Way Beyond His Capabilities
Had this same issue. Filed a report--maybe we'll get an auto response one day. :)

Edit: Different text actually. Perhaps same problem with dependencies?

=====================================
ERROR REPORT
=====================================
Message: Error while talking to Daybreak
Code: RESULT_TIMEOUT
=====================================
Click to expand...
 
K

Killevermore

Active member
Just an update, the ticket seems to have been a complete waste of time. No response other than the system generated email, which I expected, and the event is over. Support for this game doesn't just suck, it's nonexistent.
 
K

Killevermore

Active member
Issue still present after the server restart/maint.

=====================================
ERROR REPORT
=====================================
Message: Error while talking to Daybreak
Code: RESULT_REQUIRES_ACTIVE_ACCOUNT

Guess they don't want my money.
 
K

Karynah

Well-known member
I had a payment issue as well, tho of a different type. Not only did I submit a ticket, but I posted in the Official Discord general chat and player-bug-report chat my issue with screenshots (minus personal info ofc), over a couple days. Eventually Cordovan got himself involved and got my issue resolved within an hour. You may try posting there with proof.....maybe it helps??? BTW 20 hours AFTER Cordo got involved, the SSG Help team responded to my ticket with "sorry we cannot assist you at this time". Go figure....
 
K

Killevermore

Active member
Karynah said:
I had a payment issue as well, tho of a different type. Not only did I submit a ticket, but I posted in the Official Discord general chat and player-bug-report chat my issue with screenshots (minus personal info ofc), over a couple days. Eventually Cordovan got himself involved and got my issue resolved within an hour. You may try posting there with proof.....maybe it helps??? BTW 20 hours AFTER Cordo got involved, the SSG Help team responded to my ticket with "sorry we cannot assist you at this time". Go figure....
Click to expand...
Thank you for your response, I've been trying but my patience is nearing an end. I work in IT and if a ticket was not even given a response within 3 full business days there would be some consequences as a result. Ticket was opened, that is all I should have to do, although I have posted here. I should not have to hunt around various social media platforms hoping a developer will get eyes on it.
 
K

Killevermore

Active member
Update, Still no response from support. I know no one at the company cares but I am about to cancel my subscription over this. It renews in July and will end 15 years of being a VIP. This feels to me like the game is going into maintenance mode and they already laid off all of DDO's support staff. Maybe I should be thankful that I saved the 200 I was going to spend.
 
K

Killevermore

Active member
Update, they finally respond to tell me my account has been banned due to a charge back for a purchase in July. I had some issue with that CC, it was canceled and the CC company did what it does. I had no idea they would charge back one of the purchases from here. So since 2009 I've had one payment issue and they ban my account. I have spent thousands on this game over the years and it all means NOTHING to them. This is honestly making me sick to my stomach at how ruthless, heartless and soulless this is. No notice was sent other then the ban. I can no longer log into the game anymore nor the myaccount page.

Greetings,

Thank you for contacting Standing Stone Games, (SSG) Support.

We regret to inform you that your account has been suspended as a result of the chargeback initiated on your expansion transaction. Upon receiving notification of the chargebacks, we automatically suspended your account as part of our procedure.

If you wish to pursuit on recovering this account, we can give you a chance to re-purchase the item that was chargedback on a new account, and wait until the payment clears, then we can ban the new account (as form of payment) and re-open your primary account. The item that was charged back was:
Masterminds of Sharn Ultimate Edition, purchased 4 July, 2024 for $32.50

Thank you,
Customer Support
Standing Stone Games
 
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R

Rakehell

Well-known member
What? That seems a little strong-handed unless I am missing something?

They banned your account in July, and are just telling you now? They have been letting you play, no issues, no warnings, then when you submit ticket for an issue they tell you "oh yeah, sorry we banned you for something in July and didn't tell you..."?

That sounds a bit frustrating.
 
Last edited:
K

Killevermore

Active member
Rakehell said:
What? That seems a little strong-handed unless I am missing something?

They banned your account in July, and are just telling you now? They have been letting you play, no issues, no warnings, then when you submit ticket for an issue they tell you "oh yeah, sorry we banned you for something in July and didn't tell you..."?

That sounds a bit frustrating.
Click to expand...
The account suspension just happened and I wonder if I never tried to purchase another thing would they have shut me down. The charge back just happened maybe, I have no idea to be honest. No warning, no attempt to contact me to rectify the issue and I made 8 more purchases after the July one. Dropped another 800 or so between then and now. Frustrating is putting it mildly. I logged in yesterday, rolled daily dice, tried the purchase again and then logged for the day. Checked the ticket status this morning and that is when I found out that I was banned.

So for one FU**ING payment issue they suspended my account!!! I have more that I could say but it's honestly not worth it.

To add insult to injury, my sub runs until July of next year.
 
Teh_Troll

Teh_Troll

Master of Baiting
Killevermore said:
The account suspension just happened and I wonder if I never tried to purchase another thing would they have shut me down. The charge back just happened maybe, I have no idea to be honest. No warning, no attempt to contact me to rectify the issue and I made 8 more purchases after the July one. Dropped another 800 or so between then and now. Frustrating is putting it mildly. I logged in yesterday, rolled daily dice, tried the purchase again and then logged for the day. Checked the ticket status this morning and that is when I found out that I was banned.

So for one FU**ING payment issue they suspended my account!!! I have more that I could say but it's honestly not worth it.

To add insult to injury, my sub runs until July of next year.
Click to expand...
If this isn't proof that SSG hates you and doesn't want your business I'm not sure what is.
 
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