crashes at least twice per quest

ddonut

New member
The game will just freeze for a second and then close completely without giving me any error code. I have never had an issue and it started after update 60. I have already tried uninstalling the game and reinstalling it.
 

Buddha5440

Well-known member
Not much to help without more information.

Try checking Event Viewer in Windows to see what caused the crash.
 
Not much to help without more information.

Try checking Event Viewer in Windows to see what caused the crash.
Faulting application name: dndclient64.exe, version: 6000.51.7648.4003, time stamp: 0x64c20691
Faulting module name: OpenAL32.dll, version: 0.0.0.0, time stamp: 0x50c79ab6
Exception code: 0xc0000005
Fault offset: 0x0000000000024fc8
Faulting process id: 0x3950
Faulting application start time: 0x01d9c1a5e51ab7a5
Faulting application path: C:\Program Files (x86)\StandingStoneGames\Dungeons & Dragons Online\x64\dndclient64.exe
Faulting module path: C:\Program Files (x86)\StandingStoneGames\Dungeons & Dragons Online\x64\OpenAL32.dll
Report Id: f0b36d0a-a831-441e-aa36-ee18e65f68e7
Faulting package full name:
Faulting package-relative application ID:
 

rabidfox

The People's Champion
Faulting application name: dndclient64.exe, version: 6000.51.7648.4003, time stamp: 0x64c20691
Faulting module name: OpenAL32.dll, version: 0.0.0.0, time stamp: 0x50c79ab6
Exception code: 0xc0000005
Fault offset: 0x0000000000024fc8
Faulting process id: 0x3950
Faulting application start time: 0x01d9c1a5e51ab7a5
Faulting application path: C:\Program Files (x86)\StandingStoneGames\Dungeons & Dragons Online\x64\dndclient64.exe
Faulting module path: C:\Program Files (x86)\StandingStoneGames\Dungeons & Dragons Online\x64\OpenAL32.dll
Report Id: f0b36d0a-a831-441e-aa36-ee18e65f68e7
Faulting package full name:
Faulting package-relative application ID:
Try turning off your master audio in-game and see if the crashing stops.
 

Zaszgul

Well-known member
You can alternatively look for UserPreferences.ini in MyDocuments\Dungeons and Dragons Online

Under the [Sound] heading, there is an entry for
MaxPlayingSounds=[x]

I (greatly) increased this to 64 and now I don't get the freeze/crash anymore. YMMV. A low number (like, 16) may also prevent the crash, but your audio may cut out a lot.

You have to exit the game, change the file, and then restart. If you hot edit while the game is running, your changes will be ignored and overwritten when you eventually restart.
 
Interesting that this appears to be an audio issue. Is it not playing nicely with my output devices? Or is it more generalized?
 

Zaszgul

Well-known member
They changed the version of the OpenAL library in a recent patch to try and solve an audio/crashing issue some people were having in Isle of Dread.

This caused more/different people to have freeze/crashing issues everywhere in the game.

They rolled back their versioning (or so they claim), but clearly didn't roll back everything they modified in that update cuz it didn't fix the problem for anyone afaik.
 

rabidfox

The People's Champion
Will do. Just to confirm, just set Master to 0? Or something further?
Just start with master to 0 as a basic check to see if that stops crashing.
Kli43MO.jpg
 

Buddha5440

Well-known member
Also, check to see if you have any other option for audio instead of just the OpenAL, under the sound playback option in "Audio"
 

JaynChar2019

Well-known member
But who wants to play a game on silent?????????? Not me. I mean why would that even be a reason for a crash? Makes absolutely no sense and if you cant hear promps and what your doing really reduces the pleasure of game play.
 

rabidfox

The People's Champion
I dont have OpenAL options at all

ETA: Sound off seems to have fixed it
There were work arounds for the audio crashing issues posted on the old forums (back when Dread came out and it was crashing people). It involved manually copying a different OpenAL file into the DDO directory. You can try searching for that now that you've narrowed down turning off audio stops the crashes for you. (sorry, I don't have a link to the specific method laying around)
 

rabidfox

The People's Champion
From the other thread:

I found a solution to this problem on the DDO discord. Replacing the the OpenAL32.dll files in the DDO directory fixed my crashing.

Steps:
1. Go to https://openal-soft.org/
2. Download the Win32 and Win64 Binary zip file (openal-soft-1.23.0.bin.zip)
3. Extract files
4. Copy openal-soft-1.23.0.bin\router\win32\OpenAL32.dll to the base "Dungeons and Dragons Online" directory
5. Copy openal-soft-1.23.0.bin\router\win64\OpenAL32.dll to "Dungeons and Dragons Online\x64" directory

This will need to be redone after every patch.
 

Selh'teus

Monstrous Humanoid
I remember this fix from another game, so for any Windows users having audio issues, please try:

  1. Right-click the speaker icon on the taskbar and select Sounds
  2. Select your output device in the Playback tab (i.e., "Speakers)
  3. Click Properties then go to the Advanced tab
  4. Under "Signal Enhancements," ensure that Enable Audio Enhancements is unchecked

"Enable Audio Enhancements" was a culprit for Final Fantasy XI crashes (another older game), so I feel it's worth a shot.
Hope it works for you.
 
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