cs not supporting any customer stuck in transfer

[Dude]

Never, not once, have they said the issue couldn't (or wouldn't) get resolved. They have an idea of what happened, but they can't do anything about it till they shut the old servers down.

Have patience, young one, it's gonna be okay.

Try not being condescending. They haven't said they know what's happened and they certainly haven't given a time frame for an expected fix.

 

[An den]

Oh dear. The entitlement, it hurts.

You're posts read like a script from a paid SSG actor. I would define it as Pro-SSG Trolling. Since 09 you have been here. I need to absorb that.

Ok I absorbed it.

Can you tell me what boot tastes like? Because you sir seem to have been licking it since "09"

 

[Praun]

You're posts read like a script from a paid SSG actor. I would define it as Pro-SSG Trolling. Since 09 you have been here. I need to absorb that.

Ok I absorbed it.

Can you tell me what boot tastes like? Because you sir seem to have been licking it since "09"

Understanding this company's flaws is not the same as licking boots.
It's the ones who cry about XP pots being lost who are the real bootlickers.
They constantly fork money over to a buggy game, then cry, cry, cry when the bugs show up.

It's amusing to me.

 

[Praun]

They haven't said they know what's happened ...

Yes, they have.

The resolution path for people unable to transfer due to an issue transferring from their 32-bit to 64-bit world will depend on the nature of the issue. Customer Support is handling as many as they can, and other resolutions are being done by the game team, engineers, or other people whose specialized area of expertise is required to resolve. Some resolution will happen "automatically" once the fix is implemented into a game build, while others will be fixed "automatically" once manual work is done on an individual or perhaps server-wide basis, either on the 32 or 64 bit world, depending on the nature of the issue.

If you have received a message from Customer Support indicating that game team development work is required in order to resolve your issue, the above is what the ticket is talking about. It means you are presumably in one of the piles of outstanding issue that Customer Support cannot directly intervene in to resolve. If your ticket has been placed on some kind of "hold", it is likely because further work will be required before a Customer Support agent can correct the issue and resolve your ticket.

If you received what you believe is an incorrect reply to your customer support ticket, please respond to the ticket if it is open with your concern, or if the ticket is closed, open a new ticket and reference your prior ticket number prior to stating your unaddressed concern.

In the near future we will reopen the 32-bit game worlds as "ghost worlds" where you can log in but not continue questing or engaging in most gameplay. You'll be able to access your storage and such, then pack and transfer. The ETA is not yet ready to announce, but we expect these worlds to open as quickly as we can.

 

[Dude]

Yes, they have.

 

[Ferreae]

Yes, they have.

Not really. Read it again. All those words really distill down to:

"The problem is there was a problem and fixing it depends on the problem. CS is doing what they can, but it's doing to take engineers to do something, either to everyone or one by one. If customer said it needs devs, devs will be needed. If customer service didn't do anything, it will still need devs. If Customer Service gave up on you, start again. Sometime in the future stuff irrelevant to you will happen, but we can't say when"

It boils to: there was a problem, and depending on the problem is who it will be fixed, but it won't be fixed by the people we said are working on it. It's an answer worthy of teleportation magic.

To paraphrase: the closest distance between two objects is nothing. To achieve nothingness you need to cancel out the something that is you with something that is less than nothing, like a politician's speech or a CS forum reply...