DDO Store Unavailable: Wednesday, April 9th

[Cordovan]

UPDATE: The DDO Store has reopened.

The DDO Store is temporarily unavailable. We will announce when the Store has reopened.

 

[jglabare]

The DDO Store is temporarily unavailable. We will announce when the Store has reopened.

Will those of us who haven't gotten our points purchases actually get our points then?

 

[Shinzen]

Exact question I had

 

[jglabare]

Exact question I had

You have the same problem?

 

[Shinzen]

yes definitely

 

[Shinzen]

OK so the store is up but I'm still showing zero DDO points despite the fact that I have 2 confirmed purchases of points. That's a bit....aggravating.

 

[Cordovan]

The DDO Store has reopened.

 

[Shinzen]

Yes but I still don't have my DDO points. And apparently other don't either.

 

[jglabare]

The DDO Store has reopened.

My points i paid for still aren't. Can I please get a freaking response? I've submitted bank records, your confirmation email, everything. Still haven't gotten the points or money back.

 

[jglabare]

OK so the store is up but I'm still showing zero DDO points despite the fact that I have 2 confirmed purchases of points. That's a bit....aggravating.

Welcome to the club. Same thing happened to me last night.

 

[Bhaalrog]

The DDO Store has reopened.

Any idea where my money is??

 

[Cordovan]

If you did not receive a purchase, and relogging did not complete the transaction, please reach out to Customer Support for assistance. You can send in a report to Account Support here: https://help.standingstonegames.com/hc/en-us/requests/new

 

[Shinzen]

Seriously? We both did that over 24 hours ago. No response.

 

[Shinzen]

I am now showing 500 DDO points in the store. Which is fantastic!
Except for the fact I purchased 3200, Order ID #'s 2482531341 and 2482531370...which of course I included on my ticket.....yeah. Makes me so eager to continue spending money in the store.

 

[Bhaalrog]

Yeah I still got nothing.

 

[ChilledMage]

DDO Store still takes FOREVER to load...

 

[rabidfox]

I am now showing 500 DDO points in the store. Which is fantastic!
Except for the fact I purchased 3200, Order ID #'s 2482531341 and 2482531370...which of course I included on my ticket.....yeah. Makes me so eager to continue spending money in the store.

If you go into the store > transaction history (upper left drop down menu), I'm guessing you'll see the 500 points are from your VIP renewing.

 

[Bhaalrog]

WOW! Finally got my points, just in time for me to leave for the evening.

 

[AToxicCasual]

Thank you to Cordovan and the team for working to fix this issue. Now, perhaps I can open other social media feeds like Reddit and not see the angry, crying posts.

 

[Arthol]

So I'm going to go out on limb and assume the store going down yesterday has something do with my monthly subscription being charged now two days in row.