DDO support reply time

[Beld]

@Cordovan I was wondering what the average response time was to a ticket? I've placed #407873 - 7 days ago with no reply. My account has been around since beta days and i've never seen a response time this long. Please help.

Beld

 

[IanMoon8]

4-6 months. Assuming your ticket doesn't get closed with no action.

 

[Hobgoblin]

lots of factors that determine this such as what category you picked etc etc

 

[Beld]

I accidently destroyed a Golden Age Greatsword while doing sentient loading. I can't find it anywhere in my inventory.

 

[Defunct]

I really hope Rob Smith didn't get moved on.

 

[Broken Old Monk]

Usually within 24 hours

 

[Broken Old Monk]

It does take time for them to investigate and make sure someone not just making stuff up........... They might not always get a response beyond the automated one but rest assured they working on it. Rob is awesome!

 

[Broken Old Monk]

You login into the login inside the help? and respond to email. or check email? Sometime it requires fresh verification.

 

[Randomdude1223]

I accidently destroyed a Golden Age Greatsword while doing sentient loading. I can't find it anywhere in my inventory.

If you’ve accidentally destroyed an item, check the buyback section at any vendor but act quickly. However, if you’ve fed it to a sentient gem, it’s probably gone for good.

 

[Mornyngstar]

I had bug reports on April 16th and most cleared on April 30th.

 

[Bjond]

I'm surprised they didn't watch for logout, close your ticket, and send gmail "sorry, you weren't online, please open a new ticket".

They did this over and over and over again for my tickets. All it took was swapping characters; ie. 30s logged out was enough time for them to do it.

 

[ACJ97F]

Well, when my U37 filigree bug ticket from Dec 2017 gets resolved, I'll post their response time.

 

[pinstripedbarbarian]

Friend of mine had a character disappear out of nowhere two years ago and still hasn't gotten a response or help.

 

[Beld]

I took a bunch of pictures of the item as proof but still no response - Ddo needs online live chat - maybe it can go on the recommendation channel. The “does this solve your question” button has been pressed NO more then YES on every question by a long shot.

I tried the login and buyback - no go- I need @Cordovan or someone on his team to please look into it.

Asking for a friend

 

[Gimp]

OP are you sure you didnt feed the weapon..... because there is no come back from that...just like crunching a reaper item by accident.

 

[Hobgoblin]

I took a bunch of pictures of the item as proof but still no response - Ddo needs online live chat - maybe it can go on the recommendation channel. The “does this solve your question” button has been pressed NO more then YES on every question by a long shot.

I tried the login and buyback - no go- I need @Cordovan or someone on his team to please look into it.

Asking for a friend

you think cordovan has a team. that's cute

 

[Sarlona Raiding]

I've only entered a few tickets, but I don't do so for my own mistakes. I generally get a response back within a few days.

I've heard from people that submitted a ticket for player mistakes (most likely this case) and the tickets are usually just closed or they get a response back that customer service can't help them.

I would just move on, accept the mistake , and you will eventually get another golden age weapon.

 

[tsotate]

DDO has support?

 

[rs125racer]

It took 23 days for a ticket I submitted in April.

 

[Jaspar]

If you’ve accidentally destroyed an item, check the buyback section at any vendor but act quickly. However, if you’ve fed it to a sentient gem, it’s probably gone for good.

I used a destroy toolkit rather than a remove toolkit on a gem with 40k or 60k xp on it. I wasnt happy.

Normally confirmation boxes are annoying. This is a time I could have used one.