Devs, please give me hope

[Rugar]

Good morning Devs,

I've reached the point where I am just going to reach out one last time with a plea. My primary character is stuck in transfer limbo. My ticket(s) have been dealt with by Customer Service saying essentially, "Yes, we know. We'll let you know when a Dev can look at it." My last communication from CS was 24 days ago and since then, silence. I logged in numerous times over the weekend but just couldn't make myself play.

Could you *please* add this to the priority list right up there with lag? I've just about reached the point where I am done with what has been my primary game for more than 15 years.


@Cordovan, @Severlin, @Tolero

 

[Smokewolf]

Good morning Devs,

I've reached the point where I am just going to reach out one last time with a plea. My primary character is stuck in transfer limbo. My ticket(s) have been dealt with by Customer Service saying essentially, "Yes, we know. We'll let you know when a Dev can look at it." My last communication from CS was 24 days ago and since then, silence. I logged in numerous times over the weekend but just couldn't make myself play.

Could you *please* add this to the priority list right up there with lag? I've just about reached the point where I am done with what has been my primary game for more than 15 years.


@Cordovan, @Severlin, @Tolero

(Rubs Rugars belly)

 

[Dandonk]

Raistlin to the rescue: "Hope is the denial of reality. It is the carrot dangled before the draft horse to keep him plodding along in a vain attempt to reach it."

 

[Deathromancer]

Same here Primary stuck in transfer limbo with CS agents non responsive. and no Solid info from SSG

 

[Concavenator]

having ppl stuck in limbo for 24 days without update is just nasty

 

[Cordovan]

We are working to resolve all of the remaining piles of inability to transfer, so please do continue to work with customer support through your ticket or get information from release notes. We'll let people know as work is done.

 

[Dandonk]

We are working to resolve all of the remaining piles of inability to transfer, so please do continue to work with customer support through your ticket or get information from release notes. We'll let people know as work is done.

There has been no update to my ticket since the, shall we say, somewhat nonsense reply.

What work? What is the ETA? And how do I continue to work with CS when there are no replies other than some advice which is literally impossible to follow?

I know I am going on and on, but the current message of "just wait an undefined amount of time for us to hopefully fix it, oh and please be quiet in the mean time" is not acceptable to me. People are missing their characters, gear, mounts, pets. This needs to be fixed yesterday - it's already been two months, so expecting some forward motion on this is not insane to me. You have had two months.

And before that, transfers failed last time too, so you had something like two years prior warning that things of this ilk might go wrong.

So no, it's not good enough to "let people know as work is done".

 

[Fallout47]

We are working to resolve all of the remaining piles of inability to transfer, so please do continue to work with customer support through your ticket or get information from release notes. We'll let people know as work is done.

This is insulting. They clearly state that CS is not responding. Working with someone requires both sides to communicate. Maybe, you could provide WRITTEN updates on the forums weekly, minimum, to be the communicator from SSG on this issue. Radio silence for weeks, months is not acceptable. Asking someone to be patient for this long with no meaningful updates is rude.

 

[Rugar]

Cordovan,

I appreciate that you responded here however your message isn't exactly the flash of hope that I was looking for today. Customer Support is done with me. They have said there is nothing more for them to do, it's up to the Devs. This is two months of having my main character and a massive amount of my gear trapped and unavailable. I've tried very hard to be patient, but this weekend was just kind of the end for me. I just could not make myself play and I shouldn't WANT to have to "make myself" play a game. I hope you get it sorted soon... I'm entertaining myself with some games that I got from Amazon for free. We'll see what the status is when I finish them.

 

[Titus Ovid]

We are working to resolve all of the remaining piles of inability to transfer, so please do continue to work with customer support through your ticket or get information from release notes. We'll let people know as work is done.

What is it exactly that CS should be doing and/or is capable to do?
Because the message CS is sending out in 98% of cases is, we can't do anything for you.
We don't need automated answers. And if you can't or won't give updates on the state of transfer I doubt CS is able to.
So why should we continue to contact CS when there won't be a productive communication?

Titus

 

[Nod]

We are working to resolve all of the remaining piles of inability to transfer, so please do continue to work with customer support through your ticket or get information from release notes. We'll let people know as work is done.

Such a bogus reply, Cordovan. Fortunately, mine transferred fine. Though I’ve got a long time guildie who has played since beta, spent tons of money, time investment, etc. who cannot play the game. Nor have they been able to play since this failure of a server merge.

I couldn’t personally imagine a scenario where you have players begging to play dungeons and dragons online, and they’re unable to. Please, stop focusing on virtual rock formations and get the game in a working state.

 

[Praun]

We are working to resolve all of the remaining piles of inability to transfer, so please do continue to work with customer support through your ticket or get information from release notes. We'll let people know as work is done.

 

[after human]

please do continue to work with customer support through your ticket

excuse me sir, did you read the part where he said that CS have not said one word in 24 days?

 

[after human]

i'm sorry to hear about your main character friend, unfortunately for now i guess the best is to grind on another toon or play another game...

 

[jotmon]

 

[HeavyLobster]

You're only going to get non-committal non-answers to this because the reality of the situation is that they are not working on a fix. They haven't started, and may have not even looked into it at all. Best case scenario after lag is fixed, and ghost worlds are open, they will start to work on it. You will only get the runaround until then as they hope you either give up or go away.

 

[Vox]

We are working to resolve all of the remaining piles of inability to transfer, so please do continue to work with customer support through your ticket or get information from release notes. We'll let people know as work is done.

Isn't trolling & inciting on the forums against community rules?

 

[GrizzlyOso]

Could very easily just post numbers of stuck characters daily and show you are indeed working through it. People could even see the total and rate.

It would make people think there isn’t just hand waving.

 

[PaleFox]

Isn't trolling & inciting on the forums against community rules?

 

[Phoenicis]

Isn't trolling & inciting on the forums against community rules?

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