It's annoying when a quest bugs, but you say "when you get stuck in a quest, which happens quite often."; how often is that happening for you? And what quests?
It happens often.
Yesterday it happened in Von1, some mob being stuck behind bars so completion wasn't possible.
An online, ready to accept messages GM could've solved this by either killing the stuck mob or moving the mob outside the room or opening the gate.
My time is not worthless and neither is anyone else's.
The justification for the high price was "support crew needs to be paid".
Well, where is the support crew when you need it?
It's not present and this sorry excuse for a ticketing system with absurd response times, if you receive one at all is not adequate.
1 month of VIP is $15.
For what?
EQ2 has in game volunteer guides, those are players who receive a free subscription in exchange for them doing pre-defined quests and keeping the population happy aka giving out stuff.
That's not what I'm asking for.
I'm asking for someonen that's 3 people, each one in 8h shifts, to cover 24h a day of being available when someone gets stuck in a buggy quest, because race conditions or whatever other reasons a quest can't progress.
It's not unheard of and would justify the high price and provide actual value, not those useless trinkets.