I paid for a year of subscription. Had no idea about a VIP NPC. SSG wont give me the 2 months of rewards I missed.

[GrizzlyOso]

I love to read your posts where you cry about everything

Weren’t you going to define the word accurate ?

 

[danzig138]

Possibly the dumbest comparison in the history of life

Only if we ignore your posting history, chief.

 

[Hobgoblin]

Only if we ignore your posting history, chief.

dont call me chief, pal

 

[Oliphant]

You wanna be a pie!

There's De Morgan's laws of logic, then there's Captain Morgan's rules of parlay.

 

[Phaedra]

Can I just clarify that nothing is actually lost here in terms of rewards right? It's more a question of delaying progression because the NPC didn't get spoken to, or am I missing a beat here?

They are lost in the sense that you will be forever n months behind the progression you should have. Unless they stop adding new rewards, you will never catch up.

 

[Anuulified]

It is a poor design because yall failed to read patch notes? If the patch note were ever excessively long or worded funny ok, but they are not.

 

[Jack Jarvis Esquire]

They are lost in the sense that you will be forever n months behind the progression you should have. Unless they stop adding new rewards, you will never catch up.

Catch up with what? It's not as if there's a time limit by which you must have the stuff acquired, is there?

 

[Xel]

It is a poor design because I paid for something that should have been automatically provided after they received my payment. It is not like other areas of the game don't have automatic distribution or holding of items, even if I don't pick them up immediately. Giving the customer the sense that fraud has been committed against them is moronic at the minimum and an outright hit to the bottom line at the worst. This flies in the US, perhaps because there are minimal protections, but in the UK, it's not going to go so well when they open the server there.

 

[Uska]

It is a poor design because I paid for something that should have been automatically provided after they received my payment. It is not like other areas of the game don't have automatic distribution or holding of items, even if I don't pick them up immediately. Giving the customer the sense that fraud has been committed against them is moronic at the minimum and an outright hit to the bottom line at the worst. This flies in the US, perhaps because there are minimal protections, but in the UK, it's not going to go so well when they open the server there.

lol it won’t change just because of that

 

[Jack Jarvis Esquire]

It is a poor design because I paid for something that should have been automatically provided after they received my payment. It is not like other areas of the game don't have automatic distribution or holding of items, even if I don't pick them up immediately. Giving the customer the sense that fraud has been committed against them is moronic at the minimum and an outright hit to the bottom line at the worst. This flies in the US, perhaps because there are minimal protections, but in the UK, it's not going to go so well when they open the server there.

They've had many UK and EU customers for years. I'm one of them. Thinking there is some additional significant liability that applies here with the new EU server is IMO, 'scuse pun, fantasy. If there was, there would be no Moonsea.

 

[thejaerleclan]

I hate to defend SSG, and Cordovan in particular. I hate the mechanics but they were clear.

 

[Uska]

Reading is your friend

 

[Roper]

Catch up with what? It's not as if there's a time limit by which you must have the stuff acquired, is there?

Catch up with the VIP rewards a player may have missed because they didn't login and talk to the NPC each month. It's a simple concept - on both accounts. But if you miss a month, a player might consider themselves "behind."

I'm sure you understand this.

 

[Phaedra]

I'm sure you understand this.

I'm not sure. There's one option other than troll.

 

[Jack Jarvis Esquire]

Catch up with the VIP rewards a player may have missed because they didn't login and talk to the NPC each month. It's a simple concept - on both accounts. But if you miss a month, a player might consider themselves "behind."

I'm sure you understand this.

Yes, I understand the principle that you're delaying the acquisition of the rewards, of course, but I don't understand why it's that big a deal if you're getting the stuff, anyway. Just a couple of months later than you otherwise would have.

What are you "behind" on. The acquisition isn't a race, is it?

I guess another way to ask is, what significant impact on you is there in the resulting delayed acquisition?

I'd understand the apparent levels of angst if the rewards were significant enough that their delay was meaningful, or if it meant you'd lose out entirely, but unless I'm missing something here, that's not the case, is it?

 

[Jack Jarvis Esquire]

I'm not sure. There's one option other than troll.

Yeah, fool or troll. Obviously the only two options. In your head at any rate.

 

[Lacci]

Yes, I understand the principle that you're delaying the acquisition of the rewards, of course, but I don't understand why it's that big a deal if you're getting the stuff, anyway. Just a couple of months later than you otherwise would have.

Well, you get less value for your money just because you forgot to talk to an NPC or weren´t able to login (you pay for 12 months but only get loyalty rewards for 10)

Is it too much to ask for to log in once a month and talk to a certain NPC ? Certainly not. But is it necessary and customer-friendly ? No, it´s not. What´s wrong with auto-granting the bonus rewards or just removing that time constraint so you can still claim rewards later on ?

 

[Jack Jarvis Esquire]

Aye, that's fair. I can definitely see that you lose out if/when you don't renew. That sucks.

 

[Dude]

It is a poor design because I paid for something that should have been automatically provided after they received my payment. It is not like other areas of the game don't have automatic distribution or holding of items, even if I don't pick them up immediately. Giving the customer the sense that fraud has been committed against them is moronic at the minimum and an outright hit to the bottom line at the worst. This flies in the US, perhaps because there are minimal protections, but in the UK, it's not going to go so well when they open the server there.

I guess it's a good thing there is no plan for a server in the UK.

 

[Valerianus]

The main point of conflict with this program has typically been with the belief that you earn rewards based solely on the amount of time you have been VIP. The system instead is explicitly designed to reward VIPs who log in and claim their rewards every month. Our guide writes about this program rewarding log in and claim rather then time you have been VIP, but it has not prevented some confusion from taking place. However, it's important to remember that this program is based upon log in and claim, not duration of subscription. The duration comes into play in that you can claim new rewards every month, not that it tracks how long you have been VIP.

Sir, that "main point of conflict" , it's not like it casually became the main point, it's why it is its biggest flaw, it is flawed into the very core.

ssg did not introduce a vip perk, it is just a login reward. you are selling it like a vip perk but it is a totally different thing. there is quite a risk, slowly, one after another, vip players will consider vip as not worthy anymore because you can't get out of it the value they paid for, in the moment they realize that because some stuff happened in their rl life they were left behind! subscription will inherently lose value as an incomplete product. some player because they forgot (and this is their own fault) , some cause hospital, some cause work, some cause deploy, some cause family\home issues...

you called it loyalty program.....but a loyal companion does not leave you behind. ssg should be loyal too. you are leaving players behind. players that happen to be not just paying cusomers, but subscribers too. ssg loyalty is leaving you without the shinies you paid for because you were e.g. in hospital for 1-2 months. clearly for ssg is your fault if you had "fun" in hospital for months instead than into ddo. or if you are in the army and get deployed, you may be loyal to your flag but to ssg....nope, not loyal to ssg, bad bad subscriber, no shinies, who cares if you are paying your subscription, you are not loyal.

again, with all due respect for you ssg, the whole thing was poorly implemented.