Cordovan is getting some much deserved PTO and will be back shortly! In the meantime, we've all been pitching in to help while he's on a break and apologize if feels like a lack of transparency
Good for Cordovan, he probably needs the R&R.
I hope he's had an amazing trip because he's coming back to a community PR disaster. Shame on the rest of you for not picking up his slack in a better manner.
You may have pitched in elsewhere, but not here on these forums until today. According to the staff tracker link, between his last posts on the 8th and late today (almost a full week), there have been zero posts on these forums by any SSG employee directly addressing the lag and growing frustrations of the players.
The only posts on these forums by SSG possibly related to the lag were the 2-3 cryptic posts announcing the closures of quests and disabling of hirelings with ZERO explanation as to why. Sure, we can assume it's related to the lag problems, but disabling those things made little to no difference in the perceivable performance in-game so for all we know, those were closed due to something else entirely (exploits, broken rewards, etc.).
If a week's worth of radio silence is your idea of "pitching in and being transparent" when there are multiple threads daily about the lag and atrocious server performance, I'll respectfully disagree.
The worst part is, it would only take maybe 10-15 minutes tops to provide a daily update here even if it's nothing more than,
"We're still investigating the cause of the recent issues. We've made some progress but don't have it pinpointed yet." but we haven't even been given that courtesy.