Lag Awareness and Planned Hotfix

[SSGBranding]

We are aware of the frustrations and complaints about the current in-game lag. The game team has been working diligently and has prepared a hotfix for tomorrow which will address a major source of the lag. We appreciate your patience and understanding while the game team works on this issue and we will keep you posted with any new information that comes. Thank you.

 

[rabidfox]

VIP time felt like it was paying towards a non-functioning service lately so I hope some form of compensation is being looked into. Like a massive boost weekend/week (like what was done before MD launched) or something.

 

[Top Hat]

The lag has made me not want to play. I have lost so much time on my xp pots because of it, let alone the frustration of paying for a semi functioning product.

 

[FaceDancer]

Glad to hear that. I don't think there's much good will left in the players reserves at this point (fixing this is a good start though...) All of October has been rough and the extended down times prior to this didn't do too much to earn brownie points as well.

 

[Vox]

VIP time felt like it was paying towards a non-functioning service lately so I hope some form of compensation is being looked into. Like a massive boost weekend/week (like what was done before MD launched) or something.

Single elixir of discovery you say?

 

[mikarddo]

Give us a week where every single bonus is active. +15 vip xp, +whatever regular xp, buddy bonus etc. as a small compensation.
Give all VIP some xp potions.

The fix to the lag is obviously the most important - but show the players that you are infact sorry with the above to mend some of the hurt the prolonged lag has caused.

 

[mordek]

To little to late if you ask me. This should have been remedied a LONG time ago. But I guess you are finally starting to see more of drop in the player base so lets throw a cork into a sinking boat.

 

[Bliv]

Cancelled my vip yesterday.
You guys at SSG have until it expires to win me back. Else it will be time to move on.
I know I'm just one guy, but I bet I'm not the only one.

 

[Summoner]

It seems to be a pattern.
With every new update you do something that causes lag and then it takes you a long time to fix what you broke.

I really really hope you would do more testing of updates before you release them.

 

[Ped Xing]

We are aware of the frustrations and complaints about the current in-game lag. The game team has been working diligently and has prepared a hotfix for tomorrow which will address a major source of the lag. We appreciate your patience and understanding while the game team works on this issue and we will keep you posted with any new information that comes. Thank you.

I suspect many folks understand that problems come up beyond your control. I do and am willing to accept that.

IMO, it's unacceptable that it took you guys this long to acknowledge it.

 

[Gabraell]

I can understand how complex lag is and that explaining it in a nutshell is not only a challenge but also ill-advised to be too detailed cuz as soon you say its X and it turns out to be Y or even Z you only fuel the fire.

BUT, when we get these sorts of out of the blue MAJOR game issues, I for one would really appreciate at least some sort of Vague explanation of what MIGHT be the issue or what hypothesis the tech team is working on.

Still thank for at least saying you are working on it. But my curious ass REALLY want to comprehend the inner details of these issues on a technical level as well

 

[FaceDancer]

Part of me is also thinking... Why wait till Wednesday to implement this? It's already a shart-show.
Shut it all down and push the fix all dirty like. They can't make it worse right? Right????

 

[Thau of Blackmoore]

Another Lag fix that will be rolled back after a few days.

 

[Cheeps]

VIP time felt like it was paying towards a non-functioning service lately so I hope some form of compensation is being looked into. Like a massive boost weekend/week (like what was done before MD launched) or something.

Or...

All lag is now free for VIP's!

 

[Broken]

Wish it was not the SSGbranding account who posted, I prefer a real person.

 

[saekee]

thanks for the notice. I am fine with whatever as I am El Cheapo here but pro-tip: let folks know of your efforts when they begin, not two weeks later!

 

[Mary]

I haven't been able to play because of the lag so this is good news.

 

[Zaszgul]

Give us a week where every single bonus is active. +15 vip xp, +whatever regular xp, buddy bonus etc. as a small compensation.

While it would be nice on paper, this would incentivize so many people to log in that we'd just have crippling lag for the duration. Maybe after the 64 bit servers go live it would be more feasible.

 

[ACJ97F]

I'm secretly hoping this was caused by a cascading failure stemming from every bug we've known about from 2016 until now,
and the only possible solution was to actually do some work. I know those U37 1st-Gen filigree aren't going to fix themselves.

 

[Ryiah]

I really really hope you would do more testing of updates before you release them.

Unfortunately that's likely not realistic because some of these problems don't appear until you have numbers. For example if you look at the servers with low populations everything is mostly normal. For example this entire time I've been able to play just fine on Khyber. It's only once you have a player base the size of Orien that things start to act up. So unless you have a surefire way to get Orien's numbers on Lamannia longer testing won't do much.