My Support ticket was marked Solved it isn't


New member
Request #310405
Was marked Solved. My Issue is not resolved I still crash while Zoning out of Some dungeons, realling from Wildreness zones, and Entering Guild Ship. I have asked for a follow up, but it never should have been marked solved.


Well-known member
Cuz prolly it's not game related. It's rather your PC setup, drivers, gpu mem overflow, operating system issues etc.

Titus Ovid

Mover and Shaker
I think it is mentioned somewhere in an automated answer. Marked solved doesn't mean it is solved for you but it is on their agenda or they are working on it. Something in this direction.
Sorry to say, you still might have a long wait ahead of you.



Well-known member
Some things you can try if not already done so in the mean time.
First is it consistent or random?
If consistent that makes troubleshooting easier.

Has anything system related changes between when it last worked properly and now?

What DirectX version are you running?
Try switching for one to the other in-game, even if down grading.
Set graphic to the default in-game and give things a try to get a baseline playability.
Outside of the game there are some option/ things to check

Video Drivers
Install the latest version, or maybe roll back a version to see if there is any change.

Sound Drivers.
Often forgot about but these to can cause games to crash. Same testing as for video drivers mentioned above.

If your system is overlocked CPU or GPU try disabling the overclock. If this helps you can bump it up slowly until it crashes the game.

Setting Reset
Backup the Dungeons and Dragons Online folder in your Documents folder. Delete what is there and start the game. Test if problem occurs.
If not set things back up the way you like but don't change a bunch of setting at once incase the issue comes back. Change so then test. Keep going until it crashes again.

Hail Mary Option
Do a file check from the login screen.

Really Hail Mary
Uninstall the game and reinstall, letting it download the file fresh.

These seem to solve the majority of crash issue. Hope one of them works for you.
Good Luck


New member
Drivers were the first thing I checked. I don't over clock the CPU, I have done the whole rename the folder and also repair option. Also Support had me do the Direct X.

But thanks for the responses.