I purchased Ultimate Sharn bundle on my account. Many characters do not appear to have it. After reviewing inventory on multiple characters, I still cannot find the +1 tome of understanding. Can these please be resent. They are BtC so I cannot create a character and pass them on. I purchased this in part for the universal Tome. I have sent a help request and it is unanswered. I am VIP, so I thought we were supposed to at least get a response.