Official Legal Complaint: Breach of EU Consumer Protection Laws and Unfair Pricing
- Thread starter KylerrTheMajty
- Start date
Vlander
Well Abused Member
The store has a way to select regions for payment. I'm sure if he selected the correct region the prices would change accordingly.
KylerrTheMajty
Well-known member
no , store have way to select currencies but when you go farther it will lock on currenicies that ssg want your region to pay
These are my favourite responses the ones were they threaten to punish you for chasing a correct and appropriate result.
Understand OP this is common practice in all games where they try to lock you into long term investment(time or money) in a game, and is likely the reason the MMO industry is dying a slow death.
Be aware and be selective of the type of games you endorse and play moving forward.
Phaedra
Well-known member
I don't know EU law, but I supect that a forum post doesn't count as legal notice.
Also if the EULA stands up in court, you're probably obligated to bring suit in Massachusetts.
He already said that he also sent it to the company.
nicholas
The Titan of Shadowdale
Will they though?
Uska
Bass master
droid327
Hardcore casual soloist
Yes they will, since it's physically based in iirc Amsterdam
That's really the only leverage the EU would have. SSG knows most Euro players would continue to play on US servers and buy stuff with USD pricing, they wouldn't lose the entire market. And there's no way SSG has the desire, or even the capability, to maintain compliance with the myriad and Byzantine rules the EU tries to enforce on online business
As usual, EU overregulations don't create the desired outcome, they just incentivize companies to go around the EU
Titus Ovid
Mover and Shaker
Wow classic. What a sucky response. Disgusting.
I cheer for you, Kylerr. Good luck to you.
Titus
Lagin
Well-known member
Because here in the US the first thing a lawyer asks "have you made any social media posts threatening a law suit" is almost an automatic denial of filing the suit. This thread is the fatal blow to the OP's goal. While it is not illegal to publicly say you're going to sue, once you step into a court room then it becomes a legal issue.
Rusty_helmet
Teh_troll’s Fluffer
This needs a laugh emoji. This is not how you file a legal complaint.
Good luck!
PaleFox
Well-known member
For my Polish Friends, please use this template (like all of you as a single case won't put you that high upon the list.)
Subject: Formal Complaint: Breach of EU Geoblocking Regulation (Regulation 2018/302) and Price Display Requirements
To whom it may concern,
I am writing to you as a consumer residing within the European Union (EU) regarding my account and billing preferences for Dungeons & Dragons Online (DDO), operated by Standing Stone Games LLC and published by Daybreak Game Company LLC.
I am currently being forced to settle my payments and view prices in a non-local currency (USD), while being denied the option to pay in Euros (EUR) or under the local terms applicable to the European Single Market.
I would like to draw your attention to EU Regulation 2018/302 (The Geoblocking Regulation). Under this binding European framework, traders targeting the EU market are strictly prohibited from discriminating against EU consumers based on their nationality, place of residence, or place of establishment regarding access to prices, sales, or payment conditions. Furthermore, EU consumer laws dictate that prices directed at EU consumers must be transparently displayed including local VAT and available in the official currency of their eurozone jurisdiction.
Given that your company actively operates infrastructure within the EU (including servers hosted in Amsterdam) and explicitly directs services to European citizens, you are legally obligated to respect EU consumer rights. Forcing EU residents to pay in USD, which introduces mandatory currency conversion fees and fluctuating exchange rates, constitutes an unlawful trade barrier and non-compliance with the European Single Market rules.
My Request:
I look forward to your swift response and cooperation.
Sincerely,
[Your Name]
[Your DDO Account Name / Username]
[Country of residence: Poland/Etc]
You can send it to:
As some one who has worked with the type of government agencies closely, they do not take these things lightly.
However, a single complaint (read: if OP is the only adventurer from Poland) is considered an outlier.
Sadly, customer support isn't the route to take nor can you (or we really) expect them to fix this issue.
It would have flatterend them if they also said something along those lines and that they would forward the complaint and request to the corresponding departments.
But I guess that at the end of their routing scheme for categorizing tickets, where all non fitting tickets land there is just a grey bin with a "unable to assist" type of message.
Subject: Formal Complaint: Breach of EU Geoblocking Regulation (Regulation 2018/302) and Price Display Requirements
To whom it may concern,
I am writing to you as a consumer residing within the European Union (EU) regarding my account and billing preferences for Dungeons & Dragons Online (DDO), operated by Standing Stone Games LLC and published by Daybreak Game Company LLC.
I am currently being forced to settle my payments and view prices in a non-local currency (USD), while being denied the option to pay in Euros (EUR) or under the local terms applicable to the European Single Market.
I would like to draw your attention to EU Regulation 2018/302 (The Geoblocking Regulation). Under this binding European framework, traders targeting the EU market are strictly prohibited from discriminating against EU consumers based on their nationality, place of residence, or place of establishment regarding access to prices, sales, or payment conditions. Furthermore, EU consumer laws dictate that prices directed at EU consumers must be transparently displayed including local VAT and available in the official currency of their eurozone jurisdiction.
Given that your company actively operates infrastructure within the EU (including servers hosted in Amsterdam) and explicitly directs services to European citizens, you are legally obligated to respect EU consumer rights. Forcing EU residents to pay in USD, which introduces mandatory currency conversion fees and fluctuating exchange rates, constitutes an unlawful trade barrier and non-compliance with the European Single Market rules.
My Request:
- Please provide me with an option to settle my ongoing transactions, subscriptions, or point purchases in Euros (EUR) without discriminatory markups.
- If your billing architecture currently lacks this legally required functionality for EU citizens, I request that this ticket be escalated to your legal and compliance department.
I look forward to your swift response and cooperation.
Sincerely,
[Your Name]
[Your DDO Account Name / Username]
[Country of residence: Poland/Etc]
You can send it to:
- MCF Legal Technology Solutions Limited (o.v.v. GDPR & Legal Representative for Daybreak Game Company LLC)
- Daybreak Game Company LLC (o.v.v. Legal Department / Privacy Officer)
- Enad Global 7 AB (EG7)
As some one who has worked with the type of government agencies closely, they do not take these things lightly.
However, a single complaint (read: if OP is the only adventurer from Poland) is considered an outlier.
Sadly, customer support isn't the route to take nor can you (or we really) expect them to fix this issue.
It would have flatterend them if they also said something along those lines and that they would forward the complaint and request to the corresponding departments.
But I guess that at the end of their routing scheme for categorizing tickets, where all non fitting tickets land there is just a grey bin with a "unable to assist" type of message.
PaleFox
Well-known member
I don't know about VAT only to be added at checkout, but I believe OPs complaint is foremost the inability to pay in Euros, apparently.