Returning player lost product key

Sathur

New member
I played this game many years (10+) ago. I still have my account but cant find my product code anywhere. Is there a way to recover it? If not, how do I get a new one? Please help. I would like to play again.
 

Nebless

Well-known member
Product codes are no longer used as the games F2p now with a sub option (for access to more content). Right now you get 76 free lvl 1 to 10 dungeons and another 25 or so free lvl 11 to 20 one's.

IF you remember your old username and password from when you last played, just download and log in using those to get access to your old account.

If by chance the last time you played was on a Codemasters EU server, than you're totally out of luck as those don't exist anymore, nor does the account data.
 

Natashaelle

Time Bandit
If you played on the US servers and you still know your login/password, then you should be fine -- though there can be fringe cases.

If that was so but you can't remember your password, then contact customer service and explain your situation to them.

It's true that if you were on Euro-DDO then you're out of luck, but that shut down 13 years ago, not 10.

It's very rare for a product key to be necessary nowadays, but it can happen -- if you're in a peculiar case, then you'd need to login to your SSG account page and see what's there : https://myaccount.standingstonegames.com/index.php

Be aware though that a recent update to the DDO Store has made some old codes and keys non-functional, so that if you hit a brick wall, only customer service may be able to sort things out for you.
 

dur

aka Cybersquirt
Glad I still have the discs.. what else could one use to activate an account on STEAM(ing)?
 

Dragavon

Well-known member
I played this game many years (10+) ago. I still have my account but cant find my product code anywhere. Is there a way to recover it? If not, how do I get a new one? Please help. I would like to play again.
Just download and install the game, and log in on your account. Everything should be as you left it 10 years ago. You do not need the code anymore when you have used it on your account.
 

Altra

Well-known member
Sathur, do you remember your username and password?
That's all you need, if you don't customer service MAY be able to help you unlock your old character.
 
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