I have to agree with Ying on this, in 3 months we got more lag, dissapearing rocks, transfer failures, communication failure from SSG. Not knocking i=on you Cordo, you do the best ya can on relaying what you can, but the heads above you should at least be open and communicate better. As I stated in another post, if this game was any otherm and not have the loyalty of the players it still has, this game would have closed shop a while ago. In todays standards almost every company I know of would be on the forums at minimal to basically apologize and prioritize fixing at minimum the lag issues and playabilty. Hell After you all gave me the code for Chill, I actually spent the money I was going to use to buy it on 3 month sub, and a lot of DP. I spent the same value as what it would have cost me. I had already had a sub running, but added that as a thank you.
Out of last 3 months though since all of the mergers and Chill launch, it has progressively gotten worse and worse, and Cordo you have basically been the person saying anything. We had 1 maybe 2 little tiny sentences from an actual DEV in 3 months. Now why wouldn't the player base start making up their own thoughts and hypothesize about whats going on there? If the company I work for pulled any shenanigans like that, our games would be DOA. We keep a constant feedback and are always tweaking things, but we actually listen and communicate with our players, hell we even play with them sometimes.
Just please stop everything else you are all doing, all other content etc can wait, if you wanna keep your players from leaving just focus on the effectiveness of your server issues. If you are running both DDO and LoTR on same severs, or even the store platform, I would seperate them and isolate. It may cost a bit to begin, but it will make it back in the long run.
I'll even offer to start up a fund for you all to get DDO at least on a better server setup. Ill pay for all fees, all equipment etc. I am sure most of the community that can splurge a bit would add just to have a game we love actually work. Here is the catch to said deal, Listen to your community, fix servers first and then stuff that is broken, before moving to new projects. I understand you need to produce and show off for the higher ups, but seems to me they just want their money. If you keep at the way things are, people will get fed up and leave for good.
The 2 companies I am contracted with now are huge in the game world, they could just throw money at these issues, you all can't. I was kinda sad when I watched that episode of the Tavern Tales with the game designer for Chill, when he said he wanted to make things different but you all didn't have the money to do it. IF your Devs would communicate better and actually do as I suggested, fixing the main issue first and foremost, I do think you all could get a chance to win the player base back. Which in turn would helpout with finances. I'm serious though, all resources you have on new creation or content should be shoved to back burner to fix the massive issue now.