To all the fallen Heroes lost in the dark void, I salute thee

V

Vua

Well-known member
This issue deserves the most attention. These people need to be able to experience the lag with the rest of us. Make them wait 6 or 7 weeks for cs to tell them we can't help you so your ticket is going on hold. It wasn't on hold this whole time? You have to do better than this.
 
Dandonk

Dandonk

Beater of Dead Horses
  1. Confirm where the character is right now
    • At the launcher, select [FROM WORLD] and check if [Character Name] is still in the list.
    • Then select [TO WORLD] and check there as well.
    • If possible, attach screenshots of both character-select screens.
  2. If the character is still on the source world (or has reappeared there)
    • Go to the Lordsmarch Bank (Marketplace).
    • Clear common blockers before packing again:
    – Claim all mail (including the “Expired” tab).
    – Remove/cancel any Auction House listings or bids.
    – If your old guild is not moving, leave the guild first; if you can’t, you may need to clear packed guild data later (see step 3).
    – Make sure housing/escrow deliveries are resolved.
    • Inside Lordsmarch, type:
    /transfer pack
    Wait for the confirmation, then start a new world transfer from [FROM WORLD] to [TO WORLD].
  3. If the character is on the destination world but won’t finish unpacking
    • Log into that character on [TO WORLD], go to Lordsmarch Bank.
    • Type:
    /transfer list
    If data is pending, type:
    /transfer unpack
    Wait for “Unpacking complete.”
    • If you see a message about a transferred guild not being found or the guild leader not unpacking yet, either have your former guild leader unpack first on the destination world or clear the stale guild data by typing:
    /transfer delete guild
    (This is permanent and only needed if the guild isn’t moving.)
Please understand as Customer Service I can not manually unpack you and transfer for you if it fails you must continue to go through this process until you are transferred.



So, number 1 I can do, but what's the point, I know where my characters were.
Number 2 is impossible, firstly because 32bit is not available for log in, and second because even if they were open, I can't log in to a packed toon.
Number 3 is not applicable since my characters did not, in fact, transfer.
And last part implies we're out of luck if we can't transfer by ourselves...

Yeah, we need some help here. Waiting for CS didn't do the trick.
 
Dandonk

Dandonk

Beater of Dead Horses
oTarUX said:
If that's so why some ppl got their tickets closed? why cs told us to log into packed characters on unavlable worlds?
Click to expand...
And CS seems to imply that if we can't get transfer to work ourselves, there's nothing they can do. It's not particularly confidence inspiring.

Edit: And some kind of time frame for when players can expect to play theeir mains again would also be nice.
 
R

Rugar

Well-known member
Cordovan said:
People who are continuing to work through transfer issues from 32-bit game worlds will continue to have their issue worked on through resolution when the 32-bit game worlds return as ghost worlds.
Click to expand...

So... I'm stuck not being able to play on my main character until some time in the future when the 32-bit worlds are opened as ghost worlds. What are we talking, a week? A month? 6-months?
 
Y

Yndrofian

Active member
i was aware of this as an issue. i didnt know it was so prolific nor was i aware of the poor customer service or ssg's decisions regarding how theyre going to address the issue ("soon"). truly, i am sorry for yall.
this is utterly embarrassing.
how on earth they dont have some class action against them is mindblowing. weeks and weeks of unplayble lag.... in addition, some people dont even have the opportunity to enjoy the lag.
wow....
 
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