Unfortunately, this is the same for many of us. We have canceled raids frequently due to Lag. What we have noticed is less people login for raids, figuring it's a waste of time.
IMHO While this is getting fixed, and since *everyone* is having lag effect their play.
Add these things to try and balance it out.
+6 Treasure Hunter Boost
+15% Heroic Exp & +15% Epic Exp Or +5% buddy boost exp
+10% reaper Exp
+5% VIP exp bonus
Double Daily dice
This would all run constantly until the lag is fixed. What this does is balance out the player lost time and efforts. This also creates a bit of good will towards the community from the developers. We know you are working on it and trying to resolve the issues. In the meantime your playerbase is struggling with a subpar product that is creating a large amount of frustration. Why not try and make up for the issues?
Each Week
- Hand out 1-2 Superior Exp Elixirs Until resolved.
- Hand out 1-2 Cakes for Rezzing in quests you wipe in.
The game has lost ALL momentum for an expansion, a Server Move to 64 bit servers and server consolidation.
Sorry, the sad truth is the management team has done little to work with the team to make up for their issues. I mean seriously people are losing hours and hours of week and getting frustrated due to wiping.
FYI (thanks to Google AI!)
When a business provides free items or other incentives to customers to make up for poor service, the practice is called
service recovery or offering
customer appeasements. This strategy is used to win back unhappy customers, build brand loyalty, and repair a damaged reputation.
Why businesses use service recovery
- Boosts customer loyalty: A well-handled recovery can turn a frustrated customer into a loyal one, a phenomenon sometimes called the "service recovery paradox".
- Increases retention: Customers who experience a service failure but have their issue resolved effectively are more likely to remain loyal than customers who never had a problem.
- Protects reputation: Proactively addressing and resolving complaints—especially those voiced on social media—can protect a brand's image.
- Provides a learning opportunity: By tracking complaints and resolutions, a business can identify the root cause of service failures and fix them to prevent future problems.
Examples of appeasements
Customer appeasements are most effective when paired with a sincere and specific apology. Appropriate compensation should match the severity of the inconvenience. Examples include:
- Refunds, gift cards, or direct deposits
- Free products or complimentary services
- Discounts or vouchers for future purchases
- Complimentary upgrades
- Extra loyalty points or credits
How businesses implement service recovery
A successful service recovery strategy often involves these steps:
- Listen actively: Listen to the customer's complaint to understand the full context of their issue.
- Offer a genuine apology: Acknowledge the mistake and apologize sincerely, showing empathy for the customer's frustration.
- Take responsibility: Empower employees to own the problem and solve it efficiently, without passing the customer to other departments.
- Solve the problem: Address and correct the customer's issue. Depending on the situation, this may involve replacing a product, correcting a billing error, or other solutions.
- Exceed expectations: Offer an additional token of appreciation, such as a discount or freebie, to show that you value the customer's business.
- Follow up: Check in with the customer to ensure they are satisfied with the resolution. This final step reinforces trust and shows a commitment to good service.
