Unable to Purchase DDO Points

V

VanguardTimaeus

Member
I seem to be unable to purchase DDO points through the new store. I am only given the choice to pay through Steam, and after authorizing the payment, I am given the error, "Sorry, we were unable to process your payment." I have enough funds in my Steam wallet and I am able to make other purchases through Steam, just not for DDO. I have tried through both the Steam and non-Steam versions of the game, as well as on multiple computers and Steam accounts, each time getting the same result. I submitted a support ticket yesterday afternoon, but have gotten no response. Is anyone else having this issue, or is it just something on my end? Any help is appreciated.
 
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Karadon

Karadon

Old Paladin
VanguardTimaeus said:
I am only given the choice to pay through Steam
Click to expand...
Is that literally the only choice on the screen or do the other options fail?
I get the steam option too but after logging into and authorising Steam and linking the account it won't proceed to the payment. Just "Unable to process" etc.

I get Paysafe, Amazon and Paypal options but all ask for a US style 5-digit zip/postcode (which do not exist in my region) so they fail immediately.

I even tried my credit card (which I hate doing). My bank processed a blank value transaction but I got nothing from the DDO Store window only "Unable to process" etc.

Submitted a ticket and did get a response but it's one of those responses that said "Looking into the issue" but makes no reference to the issue to convince me it's anything other than an eloquent copy-pasta.

In 17 years the only issues I've had with the game are when it's time to actually pay Turbine/SSG real money. One would think that this is the one thing that would be absolutely sure is working flawlessly 100% of the time for 100% of customers. SSG is certainly a unique entity in this regard.
 
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Finngon

Finngon

Member
Can confirm that I can't buy DDO Points either. Might have something to do with me being European and using Euros instead of USD?
 
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J

JacktheGrinn

Member
Can confirm, still doesn't work for me (from above linked post), I have no other options, sent screen shots and such, I did have a person from the team ask for a ticket number yesterday, but still have yet to see it actioned by anyone other than myself in 3 days. Hopefully, these get fixed soon or their is some work around found, since now I cannot buy points to renew my vip or take advantage of the coupon, and have a chunk now stuck in steam wallet intended for this, I can no longer refund. Again, I am sure there will be a fix, I dont know a company that doesn't want to get paid for their product... but eagerly awaiting a fix.
 
Upvote 1
V

VanguardTimaeus

Member
Karadon said:
Is that literally the only choice on the screen or do the other options fail?
I get the steam option too but after logging into and authorising Steam and linking the account it won't proceed to the payment. Just "Unable to process" etc.

I get Paysafe, Amazon and Paypal options but all ask for a US style 5-digit zip/postcode (which do not exist in my region) so they fail immediately.

I even tried my credit card (which I hate doing). My bank processed a blank value transaction but I got nothing from the DDO Store window only "Unable to process" etc.

Submitted a ticket and did get a response but it's one of those responses that said "Looking into the issue" but makes no reference to the issue to convince me it's anything other than an eloquent copy-pasta.

In 17 years the only issues I've had with the game are when it's time to actually pay Turbine/SSG real money. One would think that this is the one thing that would be absolutely sure is working flawlessly 100% of the time for 100% of customers. SSG is certainly a unique entity in this regard.
Click to expand...
Yes, even though I do have a card on the DDO website, I am only given the option to pay through Steam. Strange thing is that I live in the US and it is trying to charge me in USD. I also ensured that my Steam account, DDO account, and my system location are all set to the US, so it might not necessarily be a currency conversion issue.
 
Upvote 0
X

xaktakorf

Member
VanguardTimaeus said:
Finally fixed the issue. Turns out that my country was incorrect in the system. Just had to message Support to change it.
Click to expand...
I suspect that is my issue as well. I even wrote that. But I am still getting the canned resposes. How did you get them to actually READ your ticket? (I wish I was being sarcastic, but it is a real question.)

Yup. That was the issue. It took some ping pong, but eventually I got them to run "the script" and that fixed it.
 
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