DDO is easier than it's ever been. There are more free to play quests than in 2009. There are more free classes and races now than 2009. A subscription costs the same as it did in 2009. The bar of entry is lower than ever before for new players to try the game out and level a character to 20 or 32 and get a sense for whether they like "chilling" with the game or not.It's like this for me. I like the game in spite of it's obvious faults but that's ONLY because I made it past the bar of entry long ago when it was a different, simpler game. I'm not sure why that's hard to understand.
It's not logical to assume a new player would automatically be unwilling to endure the same issues you see as detrimental and end up exactly where you are now - spending a lot of time on the game and having fun doing so.