ALL of you people are missing the one big thing the letter doesn't say... SSG is still open & moving forward. How many MMO's can say they're celebrating 20 years?
So why all the hate?
I am one of the people convinced the game would shut down in 2026. Glad I'm wrong.
This community (specifically the forums, the discord isn't like this) has an immense problem with believing that the game is exclusively designed for them and then becoming belligerent when something happens to remind them that, very very correctly, SSG does not design for the forum users who have been here a decade or longer and mostly post only to farm negative engagement and cause toxicity issues.
This game's forums userbase is almost certainly older than almost any living, developed MMO or even video game on the market today. Every other venue from the discord, in-game, reddit, other fan-sites all warn that new players should never ever engage with the forums because this place has an extremely earned and similarly extremely negative reputation for turning people off of the game. This is why devs are much more active on Discord because as a platform it is much more friendly and has banned a lot of this forum's most prolific posters. SSG rarely interacts outside of their CM on this platform because every time they do they end up getting harassed, sent 'ultimatum' posts or otherwise they experience negative outcomes. No company wants to engage with the section of the playerbase that this game has allowed to flourish on these forums.
And that's sort of how it got here. The forum posters will throw a tantrum and start screaming, harassing, or being incredibly toxic to everyone around them and SSG has made the choice as a company to allow it to basically act as a self-quarantine rather than bust down the doors and ban the 50 most prolific ragebait farmer posters.
None of that is to say that DDO doesn't have issues; It super does. But these forums have long since been marked off internally as "Engage only when it provides us some kind of benefit to do so" rather than as developers also being community members like they often are on discord.
Like for those of you who do this sort of thing: SSG doesn't care. They do not and will not change a single decision ever based on what any of you constantly negative, dismissive, unconstructive users scream into the void here. They keep you here explicitly so that you don't wander into some other community and start doing this.
Edit: That isn't to say the forums don't have cool, helpful people. I've been helped by Ying posts more times than I can count when researching topics, builds, etc. But for every Ying - No, I can't make this joke, it's too corny. But you get the point.