What, If Anything, Do You Think Would Be Fair Compensation for the Recent Performance?

What Do You Think Would be Fair Compensation for 64-Bit Server Performance During Transfers?

  • Extend Active VIPs Subscriptions By a Month (To make up for unplayable time)

    Votes: 38 22.8%

  • Grant 1-Month VIP to all (Also handles favor unlock transferred characters in part if done early)

    Votes: 30 18.0%

  • Free XP Potion(s) (To make up for pots during freezes)

    Votes: 29 17.4%

  • Free Sovereign Loot Elixir(s) (To make up for pots during freezes)

    Votes: 23 13.8%

  • Free Slayer Elixir(s) (IDK why really but might as well include it as a poll option)

    Votes: 9 5.4%

  • Big Weekend Bonus After Transfers (Shows the servers can handle it + encourages play)

    Votes: 38 22.8%

  • Box of Something (Like a Draconic Box/Raider's Box/VIP Box thing)

    Votes: 31 18.6%

  • No Compensation

    Votes: 58 34.7%

  • Other (Explain in Comments)

    Votes: 15 9.0%
  • Total voters
    167
D

DeaHamlet

Active member
Considering I pay for VIP and between the transfers and now the issues with bank/ship/vendors
... Not been able to play much. A month of VIP is the least they can do.
I can't believe there's 11 people that enjoy being trampled over.
 
Mornyngstar

Mornyngstar

Well-known member
Dazling said:
As I'm sitting here frozen on Thrane watching my xp potion tick down while reading A Courrt of Thorns and Roses (I've made it through like 10 chapters while frozen tonight), I got curious what folks would find fair compensation for the performance issues recently. With the amount of issues playing I don't think it's unreasonable to expect something, especially related to the cases where real money purchases are effectively devalued (e.g. VIP when unable to play effectively for parts of it, potions ticking down in quests).

I'm no poll master, but I made this one where folks can choose any number of responses and their names are visible. That way if anyone who would have a say in "sorry for the state of the servers during the transfers" compensation could see what folks think is fair, and whether it's just people clicking everything. I chose options based on stuff that feels like it would make sense as a compensation option, feel free to comment if you feel like I missed something, but I intentionally didn't include stuff like "More storage space" since that didn't really feel like a "Sorry you weren't able to play" type thing.

Feel free to mark the No Compensation option if you don't think there should be anything, that's totally fair. Personally with a 9 hour first character unpacking, missing items after unpacking, still waiting for a first-response on my ticket about that, seeing several other issues on characters related to the Thrane rollback, and the generally bad performance lately and wasting xp potions + burning VIP weekends, I think it's not an unreasonable expectation.
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Why don't we start a petition to cancel the FreeCode that they are currently working on and demand something else! (j/k)

SSG knows it is bad, they have people working on it, it takes time, mutlicomplaints about it is almost at the level of a baby without a lollipop right now. Transfers are still ongoing and they are tweaking the system.
 
T

Thumbed_Servant

Well-known member
FaceDancer said:
There are a crazy amount of players on Thrane & Shadowdale! Right now both are hovering about 800 +/- Cormyr is around 390 and Moonsea is looking sleepy at around 219 (both of these servers seem to be healthy with the amount of players they have).

I'm not sure what could/should be done, but I expected some pain. The transfers are going still, but they are going much quicker. The performance of the servers is less bad, but that isn't to say that their performance is good. Sounds like more work will still be done to guild ships and other areas. Not sure what they were expecting on these servers, but I don't get the impression that 800 players was on their radar.

Should there be something in the form of comp? It wouldn't be an unreasonable expectation. I'm just not sure what the comp should be (I am not so keen on the survey options). Maybe free daily gold rolls for a week to a month depending on how long this goes on for? It gets peeps on the servers to do the rolls and the xp tokens are a (small) comp to lost play, there's a chance for different elixirs as well. This could hit several options in the survey list..
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One might think that with *new servers*, *new hardware*, new *64 bit software* that SSG would have allowed for not only their current player numbers but also growth. If these new *awesome* servers we've all gone through pains to transfer to can't even handle the current player base then how would SSG expect to grow the game? Or do they just want to coast on the current player base and should even 1 new player join then the servers lock up? I mean, did they buy bare bones equipment?

SSG: "Oh no, we were SUCCESSFUL! People are playing our game! What will we do?!?"
 
A

abaren

Well-known member
Yes it is a complex problem but I think they believed they could handle it, otherwise they wouldn't open the new servers.

I think no ammount of damage control can fix the situation if it keeps coming back. They need to get to the root cause with a permanent solution or nothing will really do it. That said, I think the 1 month vip to all could appease both the guys who feel they lost money and new players who will get a lot of packs and some time to farm a bit with enough content to start out.
 
G

GramercyRiff

Well-known member
I expect SSG will be doing something. Hopefully it's generous. I will say the 100 shared and 60 bank on every character was a good start. I think more is coming. I think this because they don't really have much of a choice. This game needs something to prop it back up for a bit. I won't do something crazy like actually be optimistic just yet though.
 
Burtle

Burtle

DDO Trucker
Where's the "All of the above" option, along with "just fix the dang game for crying out loud"
 
L

Laretes

Active member
Moonsea looks 'sleepy' at around midnight because people are going to bed. It was quite busy today, with the occasional bad lag spike.
 
I

Igognito

Well-known member
IMHO, no compensation for the current issue(s) is needed as long as there is no long term consequences.
The game is in a big transition and the 3 new servers are being populated.
Cormyr and the old servers are still up to play. I understand that it is not optimal, not 100% the desirable for each player but the reality is that one-two weeks of lag for a better future we should tolerate.
If though we reach the end of August, and transfers haven't successfully completed, servers are unplayable, etc. then I believe suitable compensation might be in order.
The important thing now, is for the SSG team to make the transfer happen!

An extra point: I'm from EU and trying to enter Thrane/Shadowdale is currently nearly impossible. I barely manage to make rolls.
I transferred toons to those servers to stay in touch with friends.
Cormyr is still playable even if I'm from EU, gets laggy but it is playable.
Moonsea, I haven't played yet I transfered toons and make rolls but I'm waiting for my main to transfer (favor locked).
Most of the times I logged and did something at Moonsea, it was fast! Even with the current traffic. I believe judging SSG under the current conditions is unfair the least, let the transfers settle down.
 
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kmoustakas

kmoustakas

Scourge of Xaos
Dazling said:
As I'm sitting here frozen on Thrane watching my xp potion tick down while reading A Courrt of Thorns and Roses (I've made it through like 10 chapters while frozen tonight), I got curious what folks would find fair compensation for the performance issues recently. With the amount of issues playing I don't think it's unreasonable to expect something, especially related to the cases where real money purchases are effectively devalued (e.g. VIP when unable to play effectively for parts of it, potions ticking down in quests).

I'm no poll master, but I made this one where folks can choose any number of responses and their names are visible. That way if anyone who would have a say in "sorry for the state of the servers during the transfers" compensation could see what folks think is fair, and whether it's just people clicking everything. I chose options based on stuff that feels like it would make sense as a compensation option, feel free to comment if you feel like I missed something, but I intentionally didn't include stuff like "More storage space" since that didn't really feel like a "Sorry you weren't able to play" type thing.

Feel free to mark the No Compensation option if you don't think there should be anything, that's totally fair. Personally with a 9 hour first character unpacking, missing items after unpacking, still waiting for a first-response on my ticket about that, seeing several other issues on characters related to the Thrane rollback, and the generally bad performance lately and wasting xp potions + burning VIP weekends, I think it's not an unreasonable expectation.
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Spanking, maybe whipping. That's a fair compensation.

To be clear, spanking the players.
 
Buddha5440

Buddha5440

"There are some who call me...Tim"
Yet another Gimme, Gimme, Gimme thread.
giphy.gif

You've been given 10 extra character slots, 100 Shared bank slots, 60 Character bank slots. Lag is due to large number of people unpacking. Until that's done, you can't do an accurate review of how the new servers are working. Take a breath. Maybe take a week off. Come back and see how things are before you 'demand' reparations.
 
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