Just bought points and all worked as it should. I recommend putting in a customer service ticket.
Already did. What's wierd, the store does not show a transaction has occured, but my bank account sure does. I wonder if this falls under wire transfer fraud? Probably not but.....
That should be easy to fix from the transaction history on their side. They hopefully can give you your points before the weekend. Their customer service queue is probably long now although purchasing issue requests may rightly get priority attention.
Be careful, this could lead to your DDO account getting banned.
All tickets are backed up because of the amount of manpower being put into the lag and transfer issues. It's going to take a while to get to, but they're not purposely stealing your money dude. Take a chill pill.
Opened it 'did not receive paid for item' I hope?
Not likely, documentation, documentation, documentation. A transaction occured, transaction was processed through bank account, item of said transaction was not delivered.
Yes, and SSG can terminate your account for literally any reason. I've seen plenty of other online games terminate accounts for charge backs. Just give them time to look at your ticket instead of jumping to legal measures.
Charging back when you have actually received what you purchased can and should result in such actions.
Any yet people have had their accounts banned in the past for charge backs. That's all I was warning about. Whether it's right or not is not at question.
