Why is it so difficult to create an account?

[Cowzrul]

I was trying to create a secondary account to experiment with multi boxing, and the process is much more difficult than I expected. The first mistake I made was trying to use the down key on my keyboard to scroll through birth years, and encountered a bug where if that page sees an invalid birth date, even before submitting the form, it simply locks you out of creating an account.

A quick Google search pointed out what was happening, so I start an incognito browser window to try again, and now I simply can't find a password that the form will accept. I don't know what the actual criteria is for making a password it will accept, so again I Google search, and the answer I found is "lol it's weird like that, just enter random stuff until it takes it, then change your password to what you actually want it to be".

Does SSG care at all about getting new players? If someone who's casually interested in trying out the game, how many people are going to jump through a bunch of hoops and Google searches just to make an account?

...I still haven't found a combination of letters and numbers that it will accept as a password.

 

[Mindos]

Does SSG care at all about getting new players?

The Dubai Cat Girls will be fought tooth and nail.

 

[Ryiah]

Does SSG care at all about getting new players? If someone who's casually interested in trying out the game, how many people are going to jump through a bunch of hoops and Google searches just to make an account?

These hoops feel distinctly self-inflicted rather than legitimate problems. For example it's been years since I last created an account and I immediately found the criteria for creating a password simply by hovering the mouse (the thing that you seem to be convinced shouldn't be used if your birth date problem is any indication) over a little red exclamation mark icon. Yes, it's a little on the small side at 1440p but I noticed it immediately.

 

[Cowzrul]

These hoops feel distinctly self-inflicted rather than legitimate problems. For example it's been years since I last created an account and I immediately found the criteria for creating a password simply by hovering the mouse (the thing that you seem to be convinced shouldn't be used if your birth date problem is any indication) over a little red exclamation mark icon. Yes, it's a little on the small side at 1440p but I noticed it immediately.

Those criteria are incorrect. It took many attempts for me to find one that it would accept, and all of them met that set of criteria. There is something buggy about it, or the "cannot match the user name" includes sub strings and that isn't clearly stated in the criteria.

 

[Ryiah]

Those criteria are incorrect.

Both of my accounts have different fourteen character passwords using uppercase letters, lowercase letters, numbers, and symbols.

 

[Cowzrul]

Both of my accounts have different fourteen character passwords using uppercase letters, lowercase letters, numbers, and symbols.

I wasn't able to figure out why, but I tried a bunch of 11 to 12 character long passwords with uppercase, lowercase and numbers in them, with no symbols because I know sometimes only certain symbols are allowed. The web page would not accept them. They all should have been acceptable according to the password rules that it shows. I was able to change my password to that password after I found a password it would accept, which implies there's some different set of criteria when you change your password than when you create it. It really doesn't make sense and something isn't working correctly.

I don't understand why when I post on this forum, I get told that I am not experiencing the issues I am experiencing and that I don't know what I'm doing or talking about.

 

[Ryiah]

I don't understand why when I post on this forum, I get told that I am not experiencing the issues I am experiencing and that I don't know what I'm doing or talking about.

I was just able to create a new account with a twelve character password (Hello!World1). I suppose it's possible that the website is behaving oddly and I've just been able to guess passwords correctly whenever creating a new account but my passwords are typically much more complex than the example that I just gave. Admittedly I don't make a habit of creating new accounts.

I don't understand why when I post on this forum, I get told that I am not experiencing the issues I am experiencing and that I don't know what I'm doing or talking about.

See if that were consistently happening for me my first thought would be "Is everyone constantly disagreeing with me because I'm taking an approach that doesn't make any sense?" and not "Why is everyone else always saying I'm wrong when I'm not?". That's not to say I don't occasionally get things wrong or that people in the community don't correct me. Because this community is more than willing to correct me. It just doesn't happen constantly.

 

[Drunken.dx]

See if that were consistently happening for me my first thought would be "Is everyone constantly disagreeing with me because I'm taking an approach that doesn't make any sense?" and not "Why is everyone else always saying I'm wrong when I'm not?".

that requires feature called "introspection"

I have six accounts in DDO, and all were created without any issue

 

[Cowzrul]

I was just able to create a new account with a twelve character password (Hello!World1). I suppose it's possible that the website is behaving oddly and I've just been able to guess passwords correctly whenever creating a new account but my passwords are typically much more complex than the example that I just gave. Admittedly I don't make a habit of creating new accounts.


See if that were consistently happening for me my first thought would be "Is everyone constantly disagreeing with me because I'm taking an approach that doesn't make any sense?" and not "Why is everyone else always saying I'm wrong when I'm not?". That's not to say I don't occasionally get things wrong or that people in the community don't correct me. Because this community is more than willing to correct me. It just doesn't happen constantly.

I've now changed my password to something else, but the website consistently will not accept anything of the form blahblah(any sequence of numbers), e.g. BLAHblah123 doesn't work, BlahBlah1234 doesn't work, etc. where I tried different mixtures of capitalization and many different sequences of numbers. I wasn't able to reproduce the behavior with anything else that I tried for the initial string. I guess it's entirely up to my fault that I was stubbornly trying the same initial sequence of letters given that they should be an entirely valid password. Before I made this thread, all I tried was that string with different capitalization and different numbers, and I literally couldn't get it to work, and it was very frustrating. All of those should be valid passwords according to the rules on the sign up page, and you can set your password to them through the password change website.

 

[ChaoticDrivel]

Don't listen to the naysayers. This has been a longstanding issue(multitude of issues actually). Anyone who bothers doing the tiniest bit of investigative work can find out for themselves.

I've had it myself several times. Trying different browsers, enabling cookies etc. Eventually I used my phone and it worked, using the same details. In the past- it was blank screens, various error messages, or not allowing passwords that fulfilled its own criteria, like for you.

Even just now, in this very instant, I just clicked to Register and got "Server Not Found"...It took multiple attempts, and a lot of waiting for it to finally load...

I bet that still won't stop certain people from being unnecessarily rude, in their defence of continued incompetence.

OP, I suggest going with a very basic password upon creation, then changing it after. Or trying on a different device, if possible. People shouldn't have to go through so many hoops, just to sign up.

 

[Cowzrul]

Don't listen to the naysayers. This has been a longstanding issue(multitude of issues actually). Anyone who bothers doing the tiniest bit of investigative work can find out for themselves.

I've had it myself several times. Trying different browsers, enabling cookies etc. Eventually I used my phone and it worked, using the same details. In the past- it was blank screens, various error messages, or not allowing passwords that fulfilled its own criteria, like for you.

Even just now, in this very instant, I just clicked to Register and got "Server Not Found"...It took multiple attempts, and a lot of waiting for it to finally load...

I bet that still won't stop certain people from being unnecessarily rude, in their defence of continued incompetence.

OP, I suggest going with a very basic password upon creation, then changing it after. Or trying on a different device, if possible. People shouldn't have to go through so many hoops, just to sign up.

I actually had exactly the same behavior on my phone as on my PC, at least for passwords of the form I mention above. It did seem to be more flexible on my phone, it seemed to accept almost anything else I put in there, whereas I think I had more issues until I found something that worked on my PC.

I've been a long time lurker on these forums but only recently decided to start posting on it, and I have consistently noticed the behavior you describe - there is a substantial portion of the forum user base that seems to interpret any criticism of the game, or in this case, simply the website used to register for it, as a personal attack on themselves and get incredibly defensive about it. I really enjoy this game, it scratches an itch for me that no other game/MMO ever has. I don't understand why people feel compelled to celebrate and defend the warts on it though. I'd love nothing more than for this game to thrive, increase it's player base and have even more people to share the experience of this game with, if the developers could do things like make servers that don't lag like crazy, or have enough care to have a sign up page that's functional.

 

[Mindos]

I lost the bookmark, but I went through all the bugs on the signup page many years ago. I don't remember, but it might have hidden requirements that nothing in the username can be in the password, or it might have a word filter. It's a mess, its been a mess, it will probably continue to be a mess.

 

[Hobgoblin]

I was just able to create a new account with a twelve character password (Hello!World1). I suppose it's possible that the website is behaving oddly and I've just been able to guess passwords correctly whenever creating a new account but my passwords are typically much more complex than the example that I just gave. Admittedly I don't make a habit of creating new accounts.


See if that were consistently happening for me my first thought would be "Is everyone constantly disagreeing with me because I'm taking an approach that doesn't make any sense?" and not "Why is everyone else always saying I'm wrong when I'm not?". That's not to say I don't occasionally get things wrong or that people in the community don't correct me. Because this community is more than willing to correct me. It just doesn't happen constantly.

yes but you are just built different

 

[Hobgoblin]

being serious - last time i created an account i made it with the password - password1 which created it then i changed password right away

 

[CherryBomb]

I hate passwords . My goldfish memory forces me to keep a written list next to the computer. Damn you password genie, damn you.

 

[RangerOne]

I use the same password across four accounts and had no problem creating them. Cannot provide any insight as to your situation. Sorry but do the usual, try a different browser, flush your cache, etc. I found that Firefox could not access my insurance account online but Edge could. Apparently a lot of sites are built for Chrome compatibility. Makes me sad but whatcha gonna do?

 

[FVSHasBeenEvenMoreGutted]

clearly if you tell us your password we can tell you what the problem is

 

[kmoustakas]

I was trying to create a secondary account to experiment with multi boxing, and the process is much more difficult than I expected. The first mistake I made was trying to use the down key on my keyboard to scroll through birth years, and encountered a bug where if that page sees an invalid birth date, even before submitting the form, it simply locks you out of creating an account.

A quick Google search pointed out what was happening, so I start an incognito browser window to try again, and now I simply can't find a password that the form will accept. I don't know what the actual criteria is for making a password it will accept, so again I Google search, and the answer I found is "lol it's weird like that, just enter random stuff until it takes it, then change your password to what you actually want it to be".

Does SSG care at all about getting new players? If someone who's casually interested in trying out the game, how many people are going to jump through a bunch of hoops and Google searches just to make an account?

...I still haven't found a combination of letters and numbers that it will accept as a password.

A streamer about two years ago (Josh Strife) was trying to make an account to review the game and he ended up twice on "404 this page doesn't exist" lol

 

[Cowzrul]

A streamer about two years ago (Josh Strife) was trying to make an account to review the game and he ended up twice on "404 this page doesn't exist" lol

The negative publicity of something like that is incredibly damaging to the brand. Will most people feel inspired to pick up the game, if a streamer with a substantial following had the review of "I tried to play this game to review it, but it won't let me make an account, install the game, even access the page to create an account, etc ". I would be incredibly embarrassed as a developer if I couldn't even resolve common roadblocks to people just accessing the software.

 

[Ethril]

I've now changed my password to something else, but the website consistently will not accept anything of the form blahblah(any sequence of numbers), e.g. BLAHblah123 doesn't work, BlahBlah1234 doesn't work, etc. where I tried different mixtures of capitalization and many different sequences of numbers. I wasn't able to reproduce the behavior with anything else that I tried for the initial string. I guess it's entirely up to my fault that I was stubbornly trying the same initial sequence of letters given that they should be an entirely valid password. Before I made this thread, all I tried was that string with different capitalization and different numbers, and I literally couldn't get it to work, and it was very frustrating. All of those should be valid passwords according to the rules on the sign up page, and you can set your password to them through the password change website.

Have you tried clearing your cache and cookies, or trying a different browser, or trying in incognito/private mode? If you have an old, buggy, version of JavaScript cached that has since been fixed, that could cause it to be broken for you and working for other people.