Account "demoted" to free account

[cognas5091]

Hey guys, randomly logged in today to find my account had gone from "Premium" account status, to "Free" account status. I've seen other people post online about this bug and have submitted a ticket, but to no reply. Hoping maybe to get some answer here or seen by a mod. Thanks in advance.

 

[cognas5091]

Still no update, been a few days, ticket left unanswered. Hoping for something soon, 2 character I am unable to log on to. Ticket number is 311833. Any help would be appreciated @Cordovan

 

[Vargorot]

Same thing. Tell us if you got any news.

 

[cognas5091]

Update: As of right now, account has been fixed, thanks to the team for updating my account