I didn't state anything about Saltmarsh bonus items. What I am literally talking about is the ticket, and I am talking it's missing from hardcore characters. I am saying again, it IS supposed to be given to characters immediately upon character creation.
Ok, I understand what you are referring to now. I purchased Saltmarsh after the window closed so I never worried about the elixir.
Did you activate within the window 08/04/2021 to 09/05/2021?
Do you currently have a VIP subscription?
If both of these are true than you may want to open a ticket.
Per the release notes.
DDO Saltmarsh FAQ
I'm a VIP, do I need to take any action to receive my Saltmarsh VIP Elixir of Discovery?
Yes. You must log into your DDO game account with an active VIP subscription between the launch of Sinister Secret of Saltmarsh on Wednesday, August 4th, 2021 and Sunday 11:59 PM Eastern September 5th, 2021. Your account will be flagged as eligible, and your character(s) will receive a claim ticket in their inventory. You may then redeem your claim tickets at any time with the NPC Garthalmor in Saltmarsh as long as you own Standard, Collector, or Ultimate Fan edition of Saltmarsh at the time you speak with Garthalmor.
I'm a VIP who logged in between August 4th and September 5th, will my future characters be eligible for the Saltmarsh VIP Elixir of Discover too?
So long as your VIP subscription was active and you logged in between Saltmarsh launch on August 4th and September 5th, any characters you make on your account in the future will also get a claim ticket. Remember that you must own Sinister Secret of Saltmarsh at the time your character speaks with the NPC Garthalmor to turn the ticket in and receive the potion.