Apparently it was pretty bad yesterday, so bad they addressed it on social media. Then after an hour or 2 posted that it was "mitigated" lol.
My heroic group was stomping through quests, and for over an hour the lag had just been ramping up. We were in the Lordsmarch quests and there were times where the characters would freeze, and the rest of the game was still running, seemed slower, but mobs were still trying to hit you. My typical frame rate is about 13ms and O packet loss, which I have been told is very good. Yesterday it was running about 130 with a packet loss of 30-45% and then the game crashed for me. The log in servers appeared to be down, but the game was still running, and from the people that were still logged in and trying to play, it was just horrible. Im guessing a server restart fixed it all, because it only seemed to be down for an hour or so.
Im not an IT guy so I can't recommend any possible solutions to fix the lag, but I can agree with the OP when the suggestion was made to hire an outside consultant to look at the issue. I cant even begin to speculate the cost required for that, nor do i want to think about how much money SSG makes, or how their finances are, I just simply want to play the game. I want to be able to log in play the game, and hang out with friends who also are playing DDO. I will probably keep playing the game, as long as I am able to play the game.
Yesterdays lag was not "normal" DDO lag. Lag causes you to have delayes when trying to get in to quests, it makes you wonder if you crashed after you recalled out of the quest, or if you are just "lagged" and a hundered other things that I have just grown to accept that when you blend code that was written about 20 years ago or more, and you blend it with code from todays programmers it doesn't always go well. By no way am I not saying that someone at SSG should be doing better to fix this, but yesterdays lag was the worst I have seen in years and years, and from the perspective of the player what ever it was that was causing the lag, was crashing the game servers, because as soon as I crashed, I went to that website that shows if the games are up, and it was already showing that all servers were down, but it must only track the login servers, as my friend was still playing. Something is seriously wrong, and it would be nice if you fixed it.