Mordenkainen
Please SSG, no more nerfs. Thank you!
No, Elminster ... its not like that.
While it is frustrating to communicate with 'leadership' and be discounted and ignored, they simply have a different approach to dealing with people and running the game than LOTRO side. It is really basic, they just have different relationship styles .. and that works for some people, and not for others.
I can respect that DDO team has their leadership style and relational approaches. Their approaches don't work for me, and it's why I refuse to give them $$$. They've also made it clear that we should just accept how things are, to shut up or not play. So, I don't pay, I rarely communicate, and I play less and less. I'm doing exactly what DDO team has told me to do.
So to see Orion offering those videos ... that gives me hope because the differences in leadership style between the two teams are now blatantly obvious.
And considering that LOTRO team is getting accolades and rewards for their customer service and game, while DDO team is not, is revealing.
That's an 'in-house' challenge. And it's the only vector where change can happen.
The bar has been raised. I'd like to see DDO team step up and receive awards. Will they do what it takes?
The real question for DDO team is ... what are you going to do about this?
Hm, I see your point and you may be right.
Honestly,(and this is the best case scenario) I think we just have some brand new people in the SSG team who may not be too familiar with "what's up" in the game.
You can kinda tell when they add 300 sentient XP as a prize for 3 or even 4 months of straight VIP sub. That's like 1 Legendary item sent food, a brand new person would have no idea that this is worthless.
And it's not that they don't care either because look at the Year of the Dragon prizes, almost all of it is excellent plus. But I'm certain those prizes were carefully vetted and implemented by the senior Dev team including Tolero who all know exactly what things are desirable.