I totally agree. At the very least "We're looking into it" but preferably "Here's another day of the bonuses to make up for when it was unplayable for you"
We talked shortly in raids about this and someone mentioned that when they don't have anything to say like there is nothing to report why write something?
This is a strong standpoint for me. And I can't really stress this out. No communication is even worse than bad communication. If there is no development to report, react nevertheless. It makes the other side feeling acknowledged. And if you do it right even appreciated. Some things can't be fixed or improved but recognizing and acknowledging it as the responsible party does make a great difference. Being accountable and not shy away or isolate yourself is not easy, it might be even hard to endure but in the long run it increases your credibility.
But we are fighting against windmills here. No one from SSG will listen or even read these kind of posts.
Cheers,
Titus