I'm on a similar boat to eshadowbringer, trying to keep positive after returning to the game from a decade long break. I confess I never really liked some of the more extreme entitled bashing Devs got here, and gladly put on some lightly rose-tinted glasses when I came back, got me VIP and all. First hardcore season, so taking very slow and the HC vendor was broken? Meh, it's fine, though even I thought the time between its removal and the fix was maybe too long... The patch that brought improvements to lag worked like magic for me at first, and even after the second attempt I still have WAY better connection than in the weeks I was playing prior. All in all, great.
But I have to say, realizing that something is off with the damage I'm taking, being as math challenged as I am, then seeing other reports from those heroes/heroines who stare at pixels and crunch numbers for our benefit, while SSG has not given it a SINGLE mention, is leaving a very bitter taste. Saying "We are aware of the reports and thread, and keep doing what you are doing" does not even count as a mention, as it's akin to "we read our own forums and messages sometimes. Players, keep playing, proceed as if we weren't here in regards to this serious matter".
If it's a complicated issue, a simple one, an imagined one, smaller, bigger than perceived, you just can't say "we read our forums" and not even confirm or comment on the issue existing. I'm not bashing SSG or any Dev here, and I don't feel it is being entitled at all to expect a company to say at least "Yes, we hear you and the issue is X, and we'll do Y about it".