In the current state, I´d be surprised if many new players stick around long enough to even see Ravenloft
Anyone who comes to the community discord is already a bit of an outlier in that they spent enough effort to pop on there to get help; so I couldn't fully assume where the average new player's experience might be like. But we've had people with issues like:
They couldn't create an account because the password system wants something basic like "123ABC" and they tried something like "!23@BC" which would give them just a generic error and no explantion that it was because of the password vs some other issue; we have to tell them to use a bad password choice and then change it to be secure after account creation.
They couldn't get the game to run after installing and players helped walk them thru a ton of things to try.
https://forums.ddo.com/index.php?th...-as-crowdsourced-by-many-players-advice.1666/ is direct copy and and pastes of pins we had in our help channel of various things the player base had helped with (a few new things have been added since then to that forum post).
Then there's all the in-game stuff:
How to use hot bars (the surprise when someone who's been playing for a while sees us talking about double slotting spells, once with metas and and once without, and they'd never known that).
Or when Misery's Peak crashes when someone is taking the portal out. It prevents turning in the quest. The fix is "leave Korthos (either to borderlands or mainland), come back to Korthos, and now you can turn the quest in". Surely every new player should be able to solve this bug on their own with no outside help, right? And oddly, this has come up multiple times so it's not a one-off rare thing.
Or where to quest next. Luckily we can link them nice wiki stuff like
https://ddowiki.com/page/Category:Free_to_Play_quests and
https://ddowiki.com/page/Quests_by_Adventure_Pack
It's amazing all the hoops new players may (or may not) have to deal with when starting out.