Redic.
The number of times there are outtages at cloud services can be counted on one hand
Really? Considering how often last year I've seen multiple different forums and sites down for hours to days because Cloud service used broke, again...
Mind you, I don't work in IT. I don't work at or run a data center or server rack. But a few of my IT stories, and why I am not panicking or nerdraging right now.
My dad has a rather nice space heater that he pulls out when it gets excessively cold (or the heater conks out for whatever reason) in winter. It's capable of warming up not just one room, but the entire downstairs area. But because of this, it puts out a
lot of heat. And one time he had it pointing directly at my PS4. This lead to the PS4's hard drive overheating, and me having to do a factory reset and reinstalling
everything to fix things. A process which took 3 days, even though there wasn't that much to reinstall at the time. I was not happy with him, and since then he's changed how he sets up the space heater so it's not pointing directly at any electronics from 2 or 3 feet away.
Multiple times last year I had to do a full reinstall of Windows on my desktop. Why? Because a power outage occurred while the PC was on, and each time this
broke Windows to the point where it took a clean reinstall to fix things. A process which can take anywhere from 8 hours to 2 days. And that's not including time spent having to reinstall software and drivers.
That can extend things out to 4 or 5 days of recovery.
As for claims of "I'm paying for VIP, I demand compensation for my 2 days of lost play time"... Entitled much? In my experience, when things go wrong server side for an MMO, things go
really wrong, and it often takes several days to fix things. Updates and bugfix patches can break things to the point where you literally can't play for days as well. To the point where it's become a meme that various MMOs can't be played until 3 days of hotfixes have occurred after any major patch or content update. Haven't yet seen any real compensation offered due to such outages. Not even for games which
require a monthly subscription fee to play.
SSG have never provided explanations or insight into their mid/long term strategies even though they must be fully aware of customer frustration on these subjects. That Cordovan posts only occasionally and with a minimum of information should come as no surprise.
