At what point do we as players who most likely have spent or currently spend money on the game (via vip, boxes, exp pots, etc) Decide to stop licking their (devs) boots, and hold them accountable to the issues they have either directly caused, or indirectly caused by not upgrading hardware, having proper failsafes, etc?
What makes you so sure that hardware hasn't been upgraded and that there were no failsafes? From the sounds of things, there
were failsafes, redundancies, and backups that should have prevented catastrophic failure. And
none of it mattered because a power surge managed to fry everything anyway. Or are you saying the devs are either directly or indirectly responsible for the data center's networking capabilities getting fried by a power surge that
they had no way to anticipate? Especially since it sounds like the surge bypassed all the protections that should have stopped it.
If you're so angry about an unscheduled downtime that lasts a day or three, maybe MMOs aren't the genre of game for you? Probably should avoid "live service" games as a whole as well. Because unscheduled downtime that can last multiple days is pretty normal with MMOs and "Live Service" games.
And what sort of "updates" would it take for you to be happy? If "we're still working on it" isn't enough for you, and the additional details that have been given when available aren't enough for you... what exactly do you think would be "enough updates"? DDO actually does a better job of communicating then many MMO developers do, in fact.
So basically, if this downtime offends you so much you feel someone needs to be "held accountable", then by all means feel that way. But it's not "boot licking" for someone to be patient or understanding about how things like this
do happen in the industry and they
do take time to resolve. On the other hand ranting, raving, or throwing baseless accusations around isn't holding anyone accountable. It's just ranting and raving. If you're so offended by events like this happening, perhaps it's time to walk away for a while. And there's no shame in doing so. The world's not going to end just because an MMO's servers are down.