DDO unavailable: Saturday March 30th

Xaerxiessia

Lost in Translation
What makes you so sure that hardware hasn't been upgraded and that there were no failsafes? From the sounds of things, there were failsafes, redundancies, and backups that should have prevented catastrophic failure. And none of it mattered because a power surge managed to fry everything anyway. Or are you saying the devs are either directly or indirectly responsible for the data center's networking capabilities getting fried by a power surge that they had no way to anticipate? Especially since it sounds like the surge bypassed all the protections that should have stopped it.
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At least not the switch-router for the main public traffic. And if you read well , they did not even have a safe copy of the config of that very same switch.
 
Not agreeing with the whole post necessarily, but I will say MMOs do need to be held accountable to issues that make them literally unplayable (Games in general should be). People that have said "maybe you shouldn't be playing MMOs if you're not okay with unplanned downtime" is not an acceptable stance to take. Guild Wars 2 specifically has not gone down in 8 years. They also don't even go down for updates or maintenance either. I realize that Arenanet has specially set their stuff up to handle this kind of thing, but it is not a new thing. On top of this, most MMOs don't have multiday unplanned issues like this either (FF14 does tend to have these issues with new updates and such, but it is quite literally the most popular MMO at this time at over 1.5 million daily players, so I can at least accept the reasoning of this). I realize DDO is an old game,and it is obviously not wildly popularc but the servers should be quite literally the number one priority for a game like this though, and it has been obvious for years that they are not. I appreciate that they release regular content and QoL, but the servers are in desperate need of more attention.
Agreed, I'm glad I'm not the only one who sees this. I love DDO, have absolutely no plans of going elsewhere until the Dev's decide it is time. It's time to reflect as players (and the dev's) that the game is in dire need of work. It is not in a good state, the playerbase (with brains) aren't happy, and clearly the hardware/software isn't either.
 
It's just not worth getting all fired up over it. There's plenty in my life that fits that category; I prefer when my leisure activities don't add to my stress. You're free to see that as bootlicking if it makes you happy. I really don't care.
I'm not fired up, DDO is as you, my leisure activity I do after the work day, gym, cooking, etc. Regardless if I am spending 1 cent or $100 to play the game, it needs to be up when I load the launcher. (except during planned weekly maintence of course). The mindset of "**** happens" is how this type of thing continues to happen. Clearly, that isn't very well understood, eh?
 

Pilbie

Active member
The mindset of "**** happens" is how this type of thing continues to happen.
Pretty sure it's hardware malfunction this time, not players' attitudes.
Maybe I'm reading you wrong, but you seem to be saying paying players either should be making demands, or they are bootlicking. I think there are more perfectly reasonable responses for players to have. I disagree that the game 'needs to be up when I load the launcher' outside of scheduled maintenance. Would I like it to be? Sure. My point though, is that your response is not my response, and the next person might have a completely different one to both of us, and that's all okay. You seem to be saying that if I am not making demands then I must be sucking up. I see things in a more nuanced way than that. By all means go ahead with your demands and outrage, but don't expect me to join you just because I spend money on the game, too.
 

nenetteblackmoor

Well-known member
This isn't trouble, it's an event!
We should think of it as an event.
Stop arguing and enjoy the event!
And remember! The events in DDO!
Weren't they a series of hardships, pain, and training?
Bring me ten Big Macs and 250 potatoes!

Then I'll fire up the server for you!
 
At what point do we as players who most likely have spent or currently spend money on the game (via vip, boxes, exp pots, etc) Decide to stop licking their (devs) boots, and hold them accountable to the issues they have either directly caused, or indirectly caused by not upgrading hardware, having proper failsafes, etc?

This kind of downtime with virtually no updates besides "we are working on it" is not acceptable in any other company, let alone an MMORPG. I just keep my fingers crossed this opens their eyes to their failing servers (which should have been obvious due to the mass lag) and they finally decide to spend some money on upgrades.... is that Fiscally Responsible?

Among other things, this is a good reason why I haven't spent any money on DDO since 2017.

SSG's handling of DDO has been unacceptable by virtually every metric. Whether it's baseless nerfs, lack of any attention to player feedback, an abundance of glitches, or technical incompetence, I find that DDO is the worst managed MMO I've played. Why would I spend money to support SSG, when they've done nothing but actively make the game worse?

Sure, there are still vestiges of DDO to be enjoyed, which is why I still play a few weeks out of the year, but I can still enjoy all the old content for free. I'd happily spend money if I thought it'd be put to good use, or if I felt that SSG deserved it. But why on earth would I believe either of those things?

Vote with your wallet. If you don't like the direction DDO has been going, or don't appreciate SSG's track record of mismanagement, then don't give them money. You don't need to get into lengthy arguments or flame wars on the forums; just stop giving SSG money, plain and simple.
 

Shardrena

Well-known member
Anything which relies on external hardware to run, such as MMOs and other Live Service games, are by necessity left to the vagaries of things happening outside of your control. Even worse, things can happen that were outside the control of the developers too. All the recovery plans, redundancies, and contingencies in the world mean jack diddly if something happens which bypasses or wasn't covered by them occurs. When a person chooses to play an MMO, they are choosing to depend on factors they have zero control over in order to play the game. But you know what? Getting angry about something going wrong doesn't solve anything. Nether does demanding people who are already working tirelessly to fix the issue to be "held accountable".

Know what I find interesting? I can think off several MMOs off the top of my head which also regularly suffer from severe lag. Among them, Age of Conan can suffer from severe lag spikes. As can Everquest 1 and a few others. The interesting part to me is that the games are almost all ones which were originally coded for Windows XP, thus coded for underlying PC architecture which modern Windows does not use. They also are games that never updated the game's base code to the point where the game no longer supports XP and (potentially) Vista. This suggests to me it's not that the servers or network hardware is out of date and causing lag, but that the game's trying to run on modern hardware that struggles to run games designed for Windows XP.

Other games that have similar slow-down issues include single player games like Spore, Knights of the Old Republic, Clive Barker's Undying (this one struggles on Vista too), Prince of Persia: Warrior Within, and Bloodrayne 2. And that's in addition to graphical glitches and clipping geometry issues caused by old XP games trying to run on a modern Windows OS.
 
Among other things, this is a good reason why I haven't spent any money on DDO since 2017.

SSG's handling of DDO has been unacceptable by virtually every metric. Whether it's baseless nerfs, lack of any attention to player feedback, an abundance of glitches, or technical incompetence, I find that DDO is the worst managed MMO I've played. Why would I spend money to support SSG, when they've done nothing but actively make the game worse?

Sure, there are still vestiges of DDO to be enjoyed, which is why I still play a few weeks out of the year, but I can still enjoy all the old content for free. I'd happily spend money if I thought it'd be put to good use, or if I felt that SSG deserved it. But why on earth would I believe either of those things?

Vote with your wallet. If you don't like the direction DDO has been going, or don't appreciate SSG's track record of mismanagement, then don't give them money. You don't need to get into lengthy arguments or flame wars on the forums; just stop giving SSG money, plain and simple.
Completely valid to be honest. Thank you for the response!
 
Pretty sure it's hardware malfunction this time, not players' attitudes.
Maybe I'm reading you wrong, but you seem to be saying paying players either should be making demands, or they are bootlicking. I think there are more perfectly reasonable responses for players to have. I disagree that the game 'needs to be up when I load the launcher' outside of scheduled maintenance. Would I like it to be? Sure. My point though, is that your response is not my response, and the next person might have a completely different one to both of us, and that's all okay. You seem to be saying that if I am not making demands then I must be sucking up. I see things in a more nuanced way than that. By all means go ahead with your demands and outrage, but don't expect me to join you just because I spend money on the game, too.
You do you, boo. I simply have a realistic outlook on life. Imagine your phone company shutting your phone service off for 2 weekends out of the month because "oopsies".
 

The Narc

Well-known member
I get that it's primarily Cordovan's job, but my point is that SSG has been in a complete outage situation for 48+ hours.

That's beyond the pale of the normal day to day communications with the community. Even more so since Cordovan is traveling.

From a team culture and customer relations standpoint, it seems odd to me that nobody else has stepped in to help the guy.
It wouldnt be some thing you would think odd if you read my original post and the follow ups, they were bang on, and it might explain some of that oddity you are feeling or the mystery others are questioning.

?
 

Shardrena

Well-known member
You do you, boo. I simply have a realistic outlook on life. Imagine your phone company shutting your phone service off for 2 weekends out of the month because "oopsies".

I have lost phone service because of provider incompetence. But it wasn't 2 weekends out of a month, it was four months strait, because they refused to send anyone out to check when I reported the problem initially. Or the next 50 times I reported the problem was still ongoing. Eventually (using my mom's phone) I convinced them that yes, if they send someone out and the problem is in the apartment building I was living in then I would pay the $150 repair/service fee they were citing. As it turned out, the problem was a blown fuse in a junction several blocks away. A blown fuse which had knocked out phone and internet in a 8 block radius for the last 4 months. While still charging everyone monthly for services they were not receiving for four months. And with no compensation ever given. THAT was something to get angry about. And it caused me to switch providers as soon as there was a competing provider.

An MMO's servers being down for a few days? That's not outrage worthy.

EDIT: And don't try pulling the "I pay money for this" card to justify things either. You have no idea how much money I've thrown towards DDO since it's launch. Actually, neither do I. But it's pretty damn substantial, and I'd just dropped another $90 on the game a week or so ago.
 

Col Kurtz

Well-known member
the whiners really came out the last few pages

there's quite a few games that only last 3 months now a days, before devs abandon them....no refund, just tough luck

*Perspective * ya'll

I would like to thank the glass 1/2 full crowd ! some fun posts back there helped for sure:)

the negative side has a 1/2 full glass too > unfortunately that 1/2 is Cod Liver Oil
 

Myosin

Well-known member
At what point do we as players who most likely have spent or currently spend money on the game (via vip, boxes, exp pots, etc) Decide to stop licking their (devs) boots, and hold them accountable to the issues they have either directly caused, or indirectly caused by not upgrading hardware, having proper failsafes, etc?

This kind of downtime with virtually no updates besides "we are working on it" is not acceptable in any other company, let alone an MMORPG. I just keep my fingers crossed this opens their eyes to their failing servers (which should have been obvious due to the mass lag) and they finally decide to spend some money on upgrades.... is that Fiscally Responsible?

I always feel DDO is about to take its last breath - that one day they'll just close it down out of the blue - but I've been feeling that since 2014. I am starting to feel they want me to feel that. I think the economic cartels behind the game conglomerate companies don't want people playing the same game forever like I played some 1996 Daggerfall yesterday - or more specifically if they do play the same game it ought be specific types of games that aren't this one.
 

darrett71

Member
the whiners really came out the last few pages

there's quite a few games that only last 3 months now a days, before devs abandon them....no refund, just tough luck

*Perspective * ya'll

I would like to thank the glass 1/2 full crowd ! some fun posts back there helped for sure:)

the negative side has a 1/2 full glass too > unfortunately that 1/2 is Cod Liver Oil
I'm just a person that thinks it is what it is and whining or fanboying over the game isn't going to change anything for anyone. However, it is entertaining to watch.
 
I have lost phone service because of provider incompetence. But it wasn't 2 weekends out of a month, it was four months strait, because they refused to send anyone out to check when I reported the problem initially. Or the next 50 times I reported the problem was still ongoing. Eventually (using my mom's phone) I convinced them that yes, if they send someone out and the problem is in the apartment building I was living in then I would pay the $150 repair/service fee they were citing. As it turned out, the problem was a blown fuse in a junction several blocks away. A blown fuse which had knocked out phone and internet in a 8 block radius for the last 4 months. While still charging everyone monthly for services they were not receiving for four months. And with no compensation ever given. THAT was something to get angry about. And it caused me to switch providers as soon as there was a competing provider.

An MMO's servers being down for a few days? That's not outrage worthy.

EDIT: And don't try pulling the "I pay money for this" card to justify things either. You have no idea how much money I've thrown towards DDO since it's launch. Actually, neither do I. But it's pretty damn substantial, and I'd just dropped another $90 on the game a week or so ago.
So.... correct me if I'm wrong here... but it sounds like you held the company accountable? LMAO

Glad we're on the same page, Shard. Have a good evening.
 

Elharith

Active member
If your building takes a direct lightning hit, lots of surge protectors/redundancies/etc. are going to fail. Been there, done that. My isp was down for a week because of a direct lightning hit a few years back. I don't know if that was what happened, but I do know a major storm went through around the time ddo went down. So *shrug* I hope when the game does come back up a roll-back isn't required, but until then, I'm trying to wait patiently. *Patience is not my strong suit, but I sure am getting lots of practice at it the older I get.*
 

Col Kurtz

Well-known member
If your building takes a direct lightning hit, lots of surge protectors/redundancies/etc. are going to fail. Been there, done that. My isp was down for a week because of a direct lightning hit a few years back. I don't know if that was what happened, but I do know a major storm went through around the time ddo went down. So *shrug* I hope when the game does come back up a roll-back isn't required, but until then, I'm trying to wait patiently. *Patience is not my strong suit, but I sure am getting lots of practice at it the older I get.*
indeed...any of you ever been close to a Lightning Strike? one hit right next to my home years back...sounded like a 105 mm artillery shell hit
 
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