DDO unavailable: Saturday March 30th

[Owlbear]

We'd like to apologize for the unplanned downtime that occurred this weekend due to an outage at our data center. Our engineering and IT teams worked diligently throughout the weekend to resolve the issues, and we're pleased to report that the problems have been fixed.

We recognize the significance of this outage, especially over a holiday weekend, and we're truly sorry for any inconvenience it caused. To show our appreciation for your patience and support, we're announcing the following to our players:

• VIP Daily Gold Rolls are extended to April 26th.
• All VIPs will receive 2 additional days of VIP status to compensate for the downtime. (Changes will take effect on Wednesday, April 3rd. We will confirm when they are implemented.)
• To further show our gratitude, we are offering the following from April 5th through April 7th:
  • +25% Heroic and Epic XP Boost.
  • +25% Guild Renown.
  • +10 Treasure Hunter Boost.

We deeply appreciate your understanding and continued support. Thank you for being a part of our community and we’ll see you in game!

A Message to Our Players From SSG

We'd like to reward your patience.

www.ddo.com

 

[Lazuli]

Well you got your 54 cents, don't waste it all in one place.

It won't affect me, but it is a basic business practice. If you don't provide a service, you don't charge for it. If you fail to provide a service, you repair the error by providing the service when you can. I work in a laboratory. If an analysis goes wrong, we don't say "sorry, it went wrong, you're left without your results." No, we do another analysis without charging the client and we give the results as soon as we can.

SSG has a serious public relations problem. Their unpopularity has grown too much in recent years. What they can do best is adopt good business practices that respect their customers. Regaining the good will of their customers is the first step to growing income. The opposite does not lead to anything good.

Turbine automatically extended VIP subscriptions. It was a sign of respect for their clients. It's good that SSG is starting to develop good business practices as well. They can't excuse themselves forever by being a small company.

 

[Seldarin]

Who of you forumites complaining about the downtime and asking for Otto Boxes and such would EVER work while on a holiday weekend, let alone an actual VACATION???

Kudos to you Cordo, and the rest of the SSG team.

I do on a regular basis, its called being on call as part of a support team. When stuff breaks, it doesnt matter if we are on a holiday weekend, we are on call, full stop. And there have been times, when i have been on days off and responded to work situations. Maybe i am a lone hand in this.

 

[Seldarin]

This is the most boomer wall of text I've seen here in a while.

Well being you dont know what generation i belong to, thats a pretty presumptive and quite inaccurate statement on your part. Not part of the boomer generation, so meh whatever

 

[Kissfan]

Who of you forumites complaining about the downtime and asking for Otto Boxes and such would EVER work while on a holiday weekend, let alone an actual VACATION???

Kudos to you Cordo, and the rest of the SSG team.

I work half of every weekend and half or more of holidays I working in a hospital

 

[Prysala]

Oh no! The game has gone down again.

 

[Phoenicis]

Oh no! The game has gone down again.

https://forums.ddo.com/index.php?threads/downtime-notice-wednesday-april-3rd-9-00-am-1-00-pm-eastern-5-gmt.10519/

 

[Arkat]

Oh no! The game has gone down again.

You must be new here.

Every Wednesday...server reboot and maybe maintenance (database defragging and backup usually).

 

[Shardrena]

It still burns.

I know! I was online playing Monster Hunter 1 3 or 4 days a week, and would regularly subject myself to the frustration of trying to play Resident Evil Outbreak online. All of a sudden I went to log in, and the Monster Hunter servers were down. Took me a few weeks to find out what had happened. It seriously pissed off a friend at the time, because it also meant the multiplayer servers for the FPS games he spent all day every day on also got shut off without warning.

Still got my old PS2 copy of Monster Hunter. Had to get a PSP and the Freedom port to be able to play the game again and experience more then just the limited village quests.

 

[Sylvado]

Well at least the servers can survive a small earthquake without any issues.

 

[Ykty]

You read into my post what you wanted to. 2 blocks of 8 hours to me is a period of silence, as i highlighted above. I wont disagree for a minute that on Saturday they were all over it with updates, and thats fine. Come Sunday, wheels fell off and meh, whatever. Yesterday looks like the wheels of communication kicked into gear again and off we went. But and there is a but, there were two updates that didnt really say much between 3.00 AM Sunday and 11.49 PM Sunday and that is what is called Silence.

8 hours might also be a period of sleep, because you know, people sometimes need to sleep.