Hey!, I am likely older and disagreed with most of it, not a boomer thing.
DDO unavailable: Saturday March 30th
- Thread starter Cordovan
- Start date
Jumonis
New member
Its a perspective thing. More years than I care to mention in IT, but from MY perspective (note the emphasis on my, we alll have different takes). In the event of a critical incident we update the directors every hour during normal working hours, out of hours we onnly send updates for significant changes. To the rest of the business, they get a nbotification that the system or service is down and that work is in progress to restore it. That message remains the same (not updated) until the system / service is either back online or we have a definitive time frame for doing so.
We dont update all the staff every 4 hours, we certainly dont update our customers (Most websites sim,ply note they are expereincing technical difficulties) every few hours on progress.
We are not directors, we are customers, yes we may not have patience, yes we may have a sense of entitlement, yes some of us may be convinced that we know best - but the reality is that this wa an internal technical issue that has been dealt with internally.
Regular updates to say nothing has changed would have annoyed as many people as they appeased - SSG could never win this one. Companies have down time, companies have IT f**k ups. It happens. Banks, building societys, Shopping Centres, Supermarkets, Business Centres, they all have problems - SSG's issue is that there customers are 24x7 and very vocal.
Obligation wise, they have already said they will extend VIP for the requiste loss, that they are extending the gold rolls too is a bonus - that was a freebie anyway.
Relax, its just a game and they are under no obligation to fix it under the glaring microscope of keyboard warriors. They had a problem, they fixed it, yes it took much longer than people wanted but thats the joy of IT - eternal complexity.
We dont update all the staff every 4 hours, we certainly dont update our customers (Most websites sim,ply note they are expereincing technical difficulties) every few hours on progress.
We are not directors, we are customers, yes we may not have patience, yes we may have a sense of entitlement, yes some of us may be convinced that we know best - but the reality is that this wa an internal technical issue that has been dealt with internally.
Regular updates to say nothing has changed would have annoyed as many people as they appeased - SSG could never win this one. Companies have down time, companies have IT f**k ups. It happens. Banks, building societys, Shopping Centres, Supermarkets, Business Centres, they all have problems - SSG's issue is that there customers are 24x7 and very vocal.
Obligation wise, they have already said they will extend VIP for the requiste loss, that they are extending the gold rolls too is a bonus - that was a freebie anyway.
Relax, its just a game and they are under no obligation to fix it under the glaring microscope of keyboard warriors. They had a problem, they fixed it, yes it took much longer than people wanted but thats the joy of IT - eternal complexity.
The_Apocalypse
The Chosen One
I'm interested to learn what the "something extra" is. Is it like X-mas and we look forward to the present, or is it more that we shouldn't look forward to it, like Uncle Jon who always wants you to sit on his lap?
It is difficult to come up with something that has value to any player because we all play for different reasons.
Guntango
Well-known member
I'm sure we could find a few things that we could all agree would be welcome.
Volarr
Lost Explorer
the something extra is for everyone. My guess would be (let them eat cake)
I would welcome anything but what would actually be useful. Ottos Box, I actually think I have one in inventory because I like to play my character through, same for XP pots. Right now, guild XP pots would be useful to me but most would have no use for them. Raider's Box and the like, you can't really give away anything really good because it lessens the value of working for it in game.I'm sure we could find a few things that we could all agree would be welcome.
Guntango
Well-known member
Glad I could help!
Volarr
Lost Explorer
The misconception here is that SSG (owes you or me something for the unexpected downtime) THEY DO NOT. So get over it already and just be glad that you still have this game to play. Yes, like you I don't like downtime, but it is going to happen. It is not planned. they have no control over it. There for they don't owe you or me for it.
Volarr
Lost Explorer
IMO We are so lucky to have this Game to play. It is like this.
I play the Free version, you're playing for free, you were also given a free code for almost all content that many others have payed for. Content you would have never had unless you to payed for it moving you to a Premium account. IMO (prepaid for any downtime)
Or I Play the Premium version, you play for free except when you wish to purchase items or content to further your game. you also were given a free code for almost all content. That code saved you money IMO (prepaid for any downtime)
Lastly. I play a VIP version you are paying for extra privileges or perks more content is unlocked for you. You are always compensated in some way for downtime.
I personally have played all three ways.
I hope I die before they go broke and turn the lights off here.
I play the Free version, you're playing for free, you were also given a free code for almost all content that many others have payed for. Content you would have never had unless you to payed for it moving you to a Premium account. IMO (prepaid for any downtime)
Or I Play the Premium version, you play for free except when you wish to purchase items or content to further your game. you also were given a free code for almost all content. That code saved you money IMO (prepaid for any downtime)
Lastly. I play a VIP version you are paying for extra privileges or perks more content is unlocked for you. You are always compensated in some way for downtime.
I personally have played all three ways.
I hope I die before they go broke and turn the lights off here.
but I am immortal
Dandonk
Beater of Dead Horses
There can be only one.
Volarr
Lost Explorer
Then all your accounts should be VIP, and what is a little downtime to an immortal you should never be compensated, you should be able to pay forever to keep the lights on and support SSG. So we mortals all can play for free......
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Cordovan was on actual vacation, not just the holiday. He mentioned he was traveling and had to rely on rest stop wifi.
thank you! hope the scramble didnt ruin too many holidays (bad as it is not to be able to play a game on our time off, its worse to have to work!)
as for the extra reward, I appreciate the gesture and the sentiment behind it.
Totally understand that, so Cordovan is the only one that can provide updates? Not a great idea having a single point of failure. So what in essence is being said, is that if Cordovan was ill during this time, there wouldnt have been any updates at all?
When something serious happens you absolutely want a single source of truth.