Clearly you have never had to deal with customers then, you sound more like one of the non-customer facing folks. 4 hours is not absurd at all for a major outage. In my job we do it every hour with major outages, 4+ hours with no update is a no go zone. You managed to restore hardware trouble on the old system? Did you work for Turbine then?
DDO unavailable: Saturday March 30th
- Thread starter Cordovan
- Start date
So your claim is that if they posted every 4 hours saying they were working on it, then users would not complain or at least a significant reduction in complaints?
Significant reduction as opposed to silence, which is what was experienced for quite some time. But dont take my word for it, by all means ask around.
Saleos23
Member
If they released dolls irl like the creepy ones in Death House, I would buy them
Arkat
Founder & Super Hero
Clearly not Cordo's sock account.
I have a good guess as to whose it might be.
That one would be a better bobblehead, anyway.
Yep for sure. I mean, wow awesome, one you post there Cordovans response was quote unquote "Crazy", wow thats a hell of an update, thanks for posting that one. Maybe check some of the ones you have listed as examples, some were 8 hours apart or longer, AND in direct response to someone else's post.
To save you a bit of reading of your own messages:
3.05 PM Saturday
3.31 PM Saturday
7.03 PM Saturday
8.28 PM Saturday
9.54 PM Saturday
10.33 PM Saturday
3.00 AM Sunday
8.09 AM Sunday
3.53 PM Sunday (save you the maths that nearly 8 hours overlap)
11.49 PM Sunday (again save you the maths thats nearly 8 hours overlap)
1.20 AM Yesterday - Yes i am sure people are working on it, massive update that one
1.04 AM Yesterday
1.56 AM Yesterday - Crazy, i have to say that update really blew me away and made me feel that worlds opening was only minutes away
4.20 AM Yesterday - Response to a question about build servers, not exactly related to whether things were on the way up
4.58 AM Yesterday
You read into my post what you wanted to. 2 blocks of 8 hours to me is a period of silence, as i highlighted above. I wont disagree for a minute that on Saturday they were all over it with updates, and thats fine. Come Sunday, wheels fell off and meh, whatever. Yesterday looks like the wheels of communication kicked into gear again and off we went. But and there is a but, there were two updates that didnt really say much between 3.00 AM Sunday and 11.49 PM Sunday and that is what is called Silence.
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Grausherra
New member
This is the most boomer wall of text I've seen here in a while.
Volarr
Well-known member
No Cordo is sleeping I would wager.
Hey!, I am likely older and disagreed with most of it, not a boomer thing.
Jumonis
New member
Its a perspective thing. More years than I care to mention in IT, but from MY perspective (note the emphasis on my, we alll have different takes). In the event of a critical incident we update the directors every hour during normal working hours, out of hours we onnly send updates for significant changes. To the rest of the business, they get a nbotification that the system or service is down and that work is in progress to restore it. That message remains the same (not updated) until the system / service is either back online or we have a definitive time frame for doing so.
We dont update all the staff every 4 hours, we certainly dont update our customers (Most websites sim,ply note they are expereincing technical difficulties) every few hours on progress.
We are not directors, we are customers, yes we may not have patience, yes we may have a sense of entitlement, yes some of us may be convinced that we know best - but the reality is that this wa an internal technical issue that has been dealt with internally.
Regular updates to say nothing has changed would have annoyed as many people as they appeased - SSG could never win this one. Companies have down time, companies have IT f**k ups. It happens. Banks, building societys, Shopping Centres, Supermarkets, Business Centres, they all have problems - SSG's issue is that there customers are 24x7 and very vocal.
Obligation wise, they have already said they will extend VIP for the requiste loss, that they are extending the gold rolls too is a bonus - that was a freebie anyway.
Relax, its just a game and they are under no obligation to fix it under the glaring microscope of keyboard warriors. They had a problem, they fixed it, yes it took much longer than people wanted but thats the joy of IT - eternal complexity.
We dont update all the staff every 4 hours, we certainly dont update our customers (Most websites sim,ply note they are expereincing technical difficulties) every few hours on progress.
We are not directors, we are customers, yes we may not have patience, yes we may have a sense of entitlement, yes some of us may be convinced that we know best - but the reality is that this wa an internal technical issue that has been dealt with internally.
Regular updates to say nothing has changed would have annoyed as many people as they appeased - SSG could never win this one. Companies have down time, companies have IT f**k ups. It happens. Banks, building societys, Shopping Centres, Supermarkets, Business Centres, they all have problems - SSG's issue is that there customers are 24x7 and very vocal.
Obligation wise, they have already said they will extend VIP for the requiste loss, that they are extending the gold rolls too is a bonus - that was a freebie anyway.
Relax, its just a game and they are under no obligation to fix it under the glaring microscope of keyboard warriors. They had a problem, they fixed it, yes it took much longer than people wanted but thats the joy of IT - eternal complexity.
The_Apocalypse
Well-known member
I'm interested to learn what the "something extra" is. Is it like X-mas and we look forward to the present, or is it more that we shouldn't look forward to it, like Uncle Jon who always wants you to sit on his lap?
It is difficult to come up with something that has value to any player because we all play for different reasons.
Guntango
Well-known member
I'm sure we could find a few things that we could all agree would be welcome.
Volarr
Well-known member
the something extra is for everyone. My guess would be (let them eat cake)
I would welcome anything but what would actually be useful. Ottos Box, I actually think I have one in inventory because I like to play my character through, same for XP pots. Right now, guild XP pots would be useful to me but most would have no use for them. Raider's Box and the like, you can't really give away anything really good because it lessens the value of working for it in game.I'm sure we could find a few things that we could all agree would be welcome.
Guntango
Well-known member
Glad I could help!